Perks & Benefits:
How you’ll make an impact
Our Customer Experience Team plays a crucial part in our continuous growth journey. In this role, you would be the first point of contact for any requests from our Danish-speaking customers, and would be responsible for ensuring customer questions get resolved in a timely manner.
What you'll do
- Communicating with our customers via online chat, email, and phone.
- Answering questions about how to use Planday by providing best practices for scheduling and administration.
- Testing and troubleshooting technical issues, before passing them onto a second line of support.
- Forming the link between customers and our product/engineering team.
- Finding the best solutions for your customers and team, wherever your initiative takes you.
Additionally, you will be part of a cross-functional team, where you get to work a lot with other departments and develop your skills in many areas.
What you’ll bring with you
- You are fluent in Danish and English
- You are motivated to learn how to work with IT systems.
- You love helping people and setting a positive tone of communication.
- You are proactive, like to solve problems and can think outside of the box.
- You want to develop your customer service and technical skills within an innovative and international company.
- You have excellent communication and problem-solving skills.
- You are passionate and ready to make a difference with your inclusive mindset.
- Fluency in other Scandinavian languages is considered a plus.
It is a plus if you have experience using Planday from a previous workplace.
At Planday, we offer you
- Benefits like pension, health insurance, inclusive support for new parents and generous vacation
- On top of your annual base salary, you are offered to be part of an Employee Share Plan
- Growth and progression opportunities – we want you to grow with us
- Flexible remote work
- Strong social culture with lots of team and company activities
- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe
- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities
At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.
As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.
All applicants will be considered for employment without attention to any personal characteristics.
Find out more jobs in København, D84, Denmark (DK)
Barista/Cafemedarbejder
Kaffeslabberasen
Cafémedarbejder søges til Kaffeslabberasen på Enghave Plads. Vi søger en barista/cafémedarbejder ca. 20-30 timer ugentligt. Der er tale om dag/aftenvagter i alle ugens dage fr...
Executive Assistant
Circle K
Job Description Global organisation søger initiativrig og serviceminded Executive Assistant Forestil dig en hverdag, hvor du har en helt central rolle i at spille den øverste ...
Danish-speaking Customer Experience Specialist
Xero
Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance. At Planday from X...
Full Time Waiter - Restaurant Sanchez
Sanchez group
Restaurant Sanchez - Front of house Full Time Waiter ¡Hola! Are you a looking to join a fun and ambitious team? Do you want to help us raise the bar for authentic Mexican foo...
Dagsholds-operator til Ampul & Drabe (Steril/non steril) produktion i Valby
Lundbeck
Dagsholds-operatør til Ampul & Dråbe (Steril/non steril) produktion i Valby Enestående mulighed for arbejde med fremstilling og fyldning af sterile og flydende formulerin...
Vi soger fuldtidsopvasker
Skagen Fiskerestaurant Kbh. ApS
Vi søger en fuldtidsmedarbejder hovedsalgeligt til opvask, men rengøring og andre ad hoc-opgaver kan blive aktuelt. Det er et krav, at du kan tale enten dansk eller engelsk fl...
Ambitios fuldmaegtig til at arbejde med statslig okonomistyring
Kulturministeriet
Vi søger en dygtig fuldmægtig med lyst til at arbejde med statslig økonomistyring i Kulturministeriets departement. Har du en skarp sans for tal og interesse for at arbejde me...
Shift Supervisor - Kobenhavn V
Salling Group
Shift Supervisor til Starbucks I Starbucks er vores kunder altid i centrum. Vores formål er at gøre hverdagen bedre – for vores kunder og det samfund, vi er en del af. Kundern...
CLIENT ADVISOR
Louis Vuitton
Poste As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated accordingly to the Louis Vuitton promise. You will strive to discover ...
Vil du vaere vikar eller fast afloser pa et af vores plejehjem eller i hjemmeplejen i Kobenhavns Kommune?
Kobenhavns Kommune
Område: Pleje Ansøgningsfrist: 16.02.2025 Arbejdstid: Deltid - alt under 37 timer Jobtype: Fastansættelse Vi søger dig, der har erfaring med at arbejde med ældre, og som ved, ...