Floor Support Assistant

2024-08-06 | Williams Lea | Other | Other | United Kingdom

Perks & Benefits:

Location:
London
Privileges:
  • Discounted gym membership
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Tech scheme
Floor Support Assistant
Salary: £25,643 per annum plus company benefits
Location: London, SE1 8NW
Contract: Full Time, Fixed Term contract for 12 months
Shifts: 37.5 hours per week, Monday – Friday, 9am-5:30pm and 9:30am-6pm on rotation with 1 hour unpaid lunch break
Work model: Fully onsite due to nature of role
Williams Lea seeks a Floor Support Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Floor Support Assistant will perform all floor support operations requested by a customer without direct supervision. This includes, filing, archive/deeds management, , processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing and completing general administrative duties as required.
The Floor Support Assistant remains accountable for establishing and maintaining an ongoing service-based relationship with the client and customers and will be able to recognise and translate customer needs and expectations into a responsive service.
Key responsibilities
  • Delivering an exceptional electronic and hard copy file management service
  • Return or add documents to existing client files
  • Work with the practice management system to log and record documents
  • Handle and administer closed files as requested
  • Filing and file housekeeping
  • Understanding and processing of principle documents
  • Maintain all filing and work areas in a tidy and orderly manner
  • Collect file and documents from client areas and return files to shelves
  • Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area
  • Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
  • Follow all stock and consumable procedures, replenish copiers with all consumables
  • Prioritise jobs and run them to meet customer requirements and deadlines
  • Provide photocopying, scanning, and printing as per customer instructions
  • Collect and accurately input monthly forecast information
  • Collect and complete any information required for billing or client charge back data
  • Utilise appropriate paperwork
  • Ensure that job requests are tracked on system properly before beginning new request
  • Understand and comply with Floor support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
  • Binding final form documents
  • Extensive computer and data related tasks
  • Usage of internal and external portals/systems
  • Adding contacts to the clients database
  • Deal with any customer enquires in a prompt and efficient manner
  • Accept requests for Williams Lea work, notifying customers of estimated completion time as appropriate and in line with service level agreements
  • Communicate with customers on job or deadlines issues
Personal attributes
  • Excellent customer service skills, confident in liaising with Clients and strong communication skills
  • Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
  • Ability to work under pressure within tight deadlines with flexible approach
  • Continual improvement mentality, open and receptive to feedback
  • Build and grow relationships with key Clients and service users
  • Provide high levels of customer service and end user communication at all times
  • Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
  • Liaise directly with the Team Leader regularly providing updates on workflow, deadlines and issues
  • Ensure seamless hand-overs between other team operators
  • Liaise with the Client and all departments in a professional and helpful manner
  • Follow all operational procedures as determined and authorised
  • Demonstrate the ability to work within a team environment
  • Undertake any required training and learn technology developments
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
  • 25 days holiday, plus bank holidays(pro-rata for part time roles)
  • Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
  • Life Assurance
  • Private Medical Insurance
  • Dental Insurance
  • Health Assessments
  • Cycle-to-work scheme
  • Discounted gym memberships
  • Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

Find out more jobs in Other, Other, United Kingdom (UK)

4825 Jobs Found

Retail Associate

TK Maxx

2024-09-02Leyton E10

Variety and Challenge. Growth and Opportunity. In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and chal...

Customer Assistant

M&S

2024-09-02Newcastle upon Tyne NE28

All the details Customer Assistant - Clothing and Home - Silverlink Newcastle Temporary, 23rd September to 26 October 16 Hours Tuesday 1000-1400 Thursday 1400-1600 Friday 160...

Hotel Team Member

Travelodge

2024-09-02Windsor SL4

Come and join our Hotel Team at Travelodge (Add Hotel Name) as a Hotel Team Member on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible wo...

Warehouse Assistant

The Range

2024-09-02Cwmbwrla SA5

As a result of our expansion plans and our continued ongoing success we are looking to appoint a part time Warehouse Assistant In this role you will assist the Warehouse Supe...

Dependable Home cleaners

Maid2clean

2024-09-02Enfield

We are looking for multiple part time domestic house cleaners to work in the Enfield area. You'll provide cleaning and ironing in private households in your local area. It i...

SEASONAL SALES ASSISTANT (10HR) - BATH

Dr Martens

2024-09-02Bath

RETAIL Seasonal Sales Assistant (10hr) - Bath Tis the season to be shopping and coming together! Dr.Martens is getting ready for the festive rush and we need your ...

Sales Assistant

IKEA

2024-09-02Bristol

Job ID: 255288 Date posted: 02/09/2024 IKEA Bristol are looking to welcome Sales Assistants to their vibrant and busy Markethall sales team. Sales assistants play a vital...

CLEANER

Giggling Squid

2024-09-02Muswell Hill

Giggling Squid Muswell Hill £8.60 - £11.44 an hour Part time Cleaner Giggling Squid is the largest Thai restaurant...

Cleaner

Iceland

2024-09-02Burgess Hill

At Iceland we like to do things differently. We are a fair and ethical retailer, who believe in investing in our people and making a difference. We are now recruiting for a C...

Colleague - Bath

Hobbycraft

2024-09-02Bath BA2

Store Colleague - Bath Hours of Work - 12 Shift Pattern Tuesday - Friday - Sunday - Salary - Rates of pay from £11.55ph to £11.98ph depending on the store location Worki...

Page 1 of 483