Floor Support Assistant
Perks & Benefits:
- Discounted gym membership
- Private dental insurance
- Private medical insurance
- Referral programme
- Tech scheme
- Delivering an exceptional electronic and hard copy file management service
- Return or add documents to existing client files
- Work with the practice management system to log and record documents
- Handle and administer closed files as requested
- Filing and file housekeeping
- Understanding and processing of principle documents
- Maintain all filing and work areas in a tidy and orderly manner
- Collect file and documents from client areas and return files to shelves
- Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area
- Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
- Follow all stock and consumable procedures, replenish copiers with all consumables
- Prioritise jobs and run them to meet customer requirements and deadlines
- Provide photocopying, scanning, and printing as per customer instructions
- Collect and accurately input monthly forecast information
- Collect and complete any information required for billing or client charge back data
- Utilise appropriate paperwork
- Ensure that job requests are tracked on system properly before beginning new request
- Understand and comply with Floor support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
- Binding final form documents
- Extensive computer and data related tasks
- Usage of internal and external portals/systems
- Adding contacts to the clients database
- Deal with any customer enquires in a prompt and efficient manner
- Accept requests for Williams Lea work, notifying customers of estimated completion time as appropriate and in line with service level agreements
- Communicate with customers on job or deadlines issues
- Excellent customer service skills, confident in liaising with Clients and strong communication skills
- Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
- Ability to work under pressure within tight deadlines with flexible approach
- Continual improvement mentality, open and receptive to feedback
- Build and grow relationships with key Clients and service users
- Provide high levels of customer service and end user communication at all times
- Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
- Liaise directly with the Team Leader regularly providing updates on workflow, deadlines and issues
- Ensure seamless hand-overs between other team operators
- Liaise with the Client and all departments in a professional and helpful manner
- Follow all operational procedures as determined and authorised
- Demonstrate the ability to work within a team environment
- Undertake any required training and learn technology developments
- 25 days holiday, plus bank holidays(pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
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