Fraud Analyst
Perks & Benefits:
- Develop knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act (BSA), USA Patriot Act, Electronic Funds Transfer Act, and Expedited Funds Availability Act.
- Independently conduct time-sensitive analysis of alerted transactions for fraudulent and suspicious activity.
- Contact bank customers to verify suspicious activity via phone and/or written communication.
- Document and close transactions that do not need investigated.
- Escalating transactions that are suspicious or complex to fraud investigators.
- Communicate the results of monitoring to managers.
- Actively participate in the Customer Service First program, supporting the values of the organization, and following established policies and procedures.
- Perform other duties as assigned.
- A high school degree
- Excellent command of the English language, both written and verbal, and the ability to effectively communicate with all levels within the organization. Ability to speak a foreign language is a plus.
- 6 months of bank operations or accounting is preferred.
- Good computer skills with an emphasis in databases and Microsoft suite of products.
- Ability to meet deadlines, work independently, and adapt to changing priorities, attention to detail, and good documentation skills.
- Good research, analytical and problem-solving skills.
- Good writing skills and be able to translate complex situations into easily understood narratives.
- Ability to maintain confidentiality of information.
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