Fraud Operations Specialist - FCOI (all genders)

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate Fraud Operations FCOI Specialist who will primarily be responsible for processing pre-investigated cases of unusual activity, perform the filing of a Suspicious Activity Report (SAR) with the FIU and initiate further risk-mitigating measures.

The Financial Crime Operations Investigations unit (FCOI) within the Fraud&FinCrime Department is primarily responsible for processing pre-investigated cases of unusual transactional activity and perform the filing of a Suspicious Activity Report (SAR) with the FIU and initiate further risk-mitigating measures. Additional FCOI is using their knowledge and intelligence to triage new cases to ensure they receive an appropriated handling.

Job responsibilities:

• Quality review of Fraud Cases, provide internal feedback and execute SAR filings, handle external communication with authorities such as FIU and banks.
• Triage unusual activity reports and information’s from related sources to ensure new investigation cases receive an appropriated handling.
• Manage personal workload and priority items, and ensure timely escalation of key risks/issues to management.
• Keep informed of and apply any changes to processes, procedures and regulatory change.
• Collaborate with management for ongoing knowledge sharing to the investigation Teams, driven by root cause error analysis and promoting best practice.
• Identify and execute process improvements, and provide Subject Matter Expert support on key process and technology initiatives for referring parties, supporting the creation of unusual activity reports and establishing strong feedback loop.
• Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm.

Required qualifications, capabilities, and skills:

• Strong verbal and written communication skills with ability to influence others in German and English.
• Excellent analytical and research skills, detail oriented.
• Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties.
• Strong time management skills, self-directing and capable of dealing with high pressure, time sensitive tasks.
• Quality-focused work ethic with a strong controls mind-set.
• Extensive experience within AML/fraud investigation in financial sector.

Preferred qualifications, capabilities and skills:

• Experience with SAR filing (goAML) and communication with governmental authorities such as FIU.
• Previous banking-retail experience.

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