Gateway Assessor

2025-07-02 | Citizens Advice | Southwark | ENG | United Kingdom

Perks & Benefits:

Location:
Southwark
Currency:
GBP
Salary:
£28,050 - £28,427 a year
SalaryType:
YEARLY
Job Type:
Permanent
Salary
£28,050 to £28,427 per annum
Location
Southwark
Workplace
Office based
Contract
Permanent
Hours per week
35

How to apply


Interviews will take place on 18 July 2025.

About the role

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.

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