General Practice Administration Assistant

Monitor and action all referrals received into service including the checking of electronic referral systems. Daily checking of the activity work lists within an electronic Referral Service (eRS) to action any new incoming referrals, checking that the referral letter and other relevant documentation has been attached to meet the minimum data set to be accepted onto a waiting list. To provide administrative support across all service lines including inbox management, telephone support and stakeholder engagement. Monitor existing patients progress through the system.

Monitor and action any rejected referrals. Provide effective liaison with the patient and/or other healthcare professional to obtain all relevant information so that the correct clinical pathway for the individual patient can be chosen. This includes progress chasing as necessary to ensure all relevant documentation is available to support the patient pathway. Referral administration including chasing appointments, results and clinic letters.

Ensure all received referrals are processed within 4 working days or 24 hours if urgent. Play a key role in the choice process enabling patients to make an informed decision as to their choice of treatment pathway by sharing agreed service information. Accurate data inputting. Handling of confidential, complex and sensitive information daily.

Manage own workload with the ability to flex and change between tasks as required. Deliver high Minimum of 2 years of working within the Health Service or allied profession levels of customer services. Daily inputting onto various databases, ensuring all data is recorded accurately and in a timely manner. Contribute to team meetings and work positively with the Team Lead to ensure that performance standards are met and improved where necessary.