Generalist, Customer Care

2024-03-21 | Gordon Food Service Canada Ltd. | Milton | ON | Canada

Perks & Benefits:

Location:
Milton, ON

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.

Th is position is open to candidates living at a commutable distance to any of the DC's in Atlantic and Ontario region.

Available shifts are:

  • Sun - Thurs 8:30am - 5:30 pm EST

  • Tues - Sat 8:30am - 5:30 pm EST

Essential Functions:

  • Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers

  • May mentor new Customer Care Generalists and attend ongoing training sessions

  • Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service

  • Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed

  • Supports Recalls Communication Management, as needed.

  • Performs other duties as assigned.

Knowledge / Skills / Abilities:

  • Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.

  • Must have excellent attention to detail, time management and organizational skills.

  • Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.

  • Must have the ability to multitask, prioritize and be able to work independently or within a team environment.

  • Highly motivated self starter with a focus on details and accuracy in a fast paced environment

  • Must be a strategic thinker, inquisitive, innovative, and creative in order to problem solve, build relationships, network, link resources and apply business practices

  • Must have good customer service and time management skills.

  • Ability to demonstrate understanding of Foodservice industry and operations

  • Ability to adapt to frequent technological and GFS proprietary application changes and program functi ons

  • Ability to perform 10-key data entry

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.

Find out more jobs in Milton, ON, Canada (CA)

132 Jobs Found

kitchen helper

Barshala- Indian Resto Bar Ltd.

2024-08-27Hamilton, ON

Education: Expérience: Education No degree, certificate or diploma Tasks Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipm...

accounting clerk

Wilson, Blanchard Management Inc.

2024-08-27Hamilton, ON

Work Term: Permanent Work Language: English Hours: 35 hours per week Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 y...

General Packer

Mondelēz International

2024-08-26Hamilton, ON

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You independently operate and maintain ...

Warehouse Worker - Full Case Order Picker(Afternoons)

Core-Mark Canada

2024-08-21Milton, ON

Job Description: We Deliver the Goods: Growth opportunities performing essential work to support North America’s food distribution system Safe and inclusive working environ...

construction labourer and helper

Flower City Contracting Services Inc

2024-08-15Hamilton, ON

Education: Expérience: Education No degree, certificate or diploma Work setting Various locations Tasks Load, unload and transport construction materials Mix, pour and spr...

construction labourer and helper

Flower City Contracting Services Inc

2024-08-15Hamilton, ON

Education: No degree, certificate or diploma Experience: Will train Work setting Various locations Tasks Load, unload and transport construction materials Mix, pour and spr...

Dishwasher - Carmens Event Centre

Carmen's Group

2024-08-13Hamilton, ON

Carmens Event Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmens Event Centre creates a grand, elegant and timeless setting for any...

General Packer

Mondelēz International

2024-08-08Hamilton, ON

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You independently operate and maintain...

light duty cleaner

Hawthorne Village Dental Care

2024-08-06Milton, ON

Education: Expérience: Education No degree, certificate or diploma Work setting Health care institution, facility or clinic Tasks Sweep, mop, wash and polish floors ...

Warehouse Operations Supervisor

Lululemon

2024-08-02Milton, ON

who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functiona...

Page 1 of 14