Guest Services Associate | Full Time | Overnight

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  Free stays at other HI USA hostels (subject to availability)
• Discounts on hundreds of brands
• On-the-job training
• Opportunities for growth within HI USA
• Friendly and inclusive work environment

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  Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
• Handle individual and group reservations via telephone, email, or online
• Conduct hostel tours and gather guest feedback
• Follow procedures to ensure the security and safety of the hostel, guests, and staff
• Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
• Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
• Provide information on HI memberships, the hostel, and local area to guests
• Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
• Positively represent HI USA to guests, callers, and local officials
• Provide overnight, on-call assistance for emergencies
• Perform other duties as assigned by management

• High school diploma or GED
• Preferred: Customer service experience, hostelling experience, and the ability to speak a second language
• Excellent communication skills and ability to handle cash accurately
• Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
• Ability to multi-task in a fast-paced environment and work independently or as part of a team
• Computer literacy (WINXP, MS Word, Excel, Outlook)
• Willingness to work evenings, weekends, and holidays as required
• Preferred: First aid and CPR certification (training can be provided)

• Regularly required to sit, use hands and arms
• Frequently required to stand, walk, talk, and hear
• Occasionally required to climb or balance
• Must be able to lift and move up to 50 pounds
• Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
• Noise level in the work environment is usually moderate

We Make a Difference!

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.

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