Harvest - Marketing Support Staff

Position Summary:

Position Title: Hospitality/Event Support Staff

Position Type: Full-Time Temporary

Location: Yakima, WA

Company: John I. Haas, Inc.

Duration: Aug. 15, 2024 to Oct. 15, 2024 (negotiable)

Work Schedule: Monday to Friday, 7:30 AM - 5:30 PM (negotiable)

Salary: $18-21/hour, depending on experience

Training: Included in first week:

• HR orientation
• 4 hrs for MAST permit training
• 4 hours for taps/facilities/teams training

Position Overview:

John I. Haas, Inc. (HAAS®) is seeking a Hospitality/Event Support Staff (Full-Time Temporary) to support us at our customer hop harvest activities.

This Hospitality/Event Support Staff will be responsible to open/close our hop selection lounge, greet brewer customers, coordinate with Sales, Supply Chain, and Sensory on selection room needs, stock shelves with merchandise & snacks, pour beer, bus/clean tables, clean selection rooms, remove garbage from event spaces, coordinate catered meals, provide light set-up/tear-down, manage inventory, prepare shipping labels, other duties as assigned, etc.

This is an excellent, foot-in-the-door opportunity for individuals with hospitality- or agribusiness -interests, who are passionate about the hops & beers industries and are looking to contribute to a dynamic team. It provides ground-level, B2B event marketing experience in the hop industry, and is perfect for college students, recent graduates, those between careers, or even retirees.

Desirable traits: independent self-starter, hospitality-focused, enjoys ag/beer culture, flexible hours. WA state pouring license a plus, but if not a card holder, licensing course will be provided.

Key Responsibilities:

• Customer Services
  • Greet and assist customers with hop selection check-in/check-out processes
  • Respond promptly & courteously to guest inquiries & requests
  • Provide information about the facility, teams, tours, products and services
• Cleanup & Housekeeping Assistance
  • Dispose of waste and recycle materials in accordance with company policies
  • Oversee and assist with the turnover and maintenance of event spaces, ensuring all equipment and materials are cleaned, stocked and the area is left in good condition
  • Report maintenance issues or safety hazards to appropriate personnel
• Event Support
  • Assist with setup, arrangement, & breakdown of event spaces, including furniture, decorations, and equipment
  • Ensure all necessary supplies &materials are prepared and organized according to event requirements
• Logistical Support
  • Coordinate with vendors, caterers, and other service providers to ensure timely delivery and setup of services
  • Monitor and manage event schedules to ensure all activities proceed as planned

• Food & Beverage Support

• Pour from & maintain beverage taps
• Keep food & beverage shelves stocked; assist with catered meals
• Administrative & Operational Support
  • Perform tasks such as setting up audio-visual equipment, managing registration, and overseeing event transitions
  • Provide support during events, including managing crowd flow, replenishing supplies, and handling special requests
• Team Collaboration
  • Work closely with other staff members to ensure a cohesive approach to guest services
  • Participate in team meetings and training sessions

Qualifications:

• Education:
  • High school diploma or equivalent required; additional hospitality or customer service training is a plus.
• Experience:
  • Previous experience in a hospitality or customer service role preferred but not required.
  • Experience in event support or administrative tasks is a plus.

• Skills:

• Excellent communication and interpersonal skills, with a focus on customer service.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency in using standard office equipment and software (e.g., Microsoft Office Suite).
• Additional Requirements:
  • Flexibility to work evenings, holidays, and potentially extended hours as needed.
  • Reliable transportation and the ability to work at various event locations as needed.
  • Physical stamina to perform tasks such as lifting, standing, and walking for extended periods.