Helpline Worker

We are looking for experienced and Passionate Mental Health Helpline Workers!

You will provide telephone support services by assisting the clients to prevent escalation of mental health problems and thereby avoid mental health crisis. This includes providing appropriate information as well as referrals to other services and resources. The worker will operate the helpline, take calls and referrals from professionals, self-referrals, establish rapport, and assess the level of client needs and risk. To make appropriate referral to internal and external services, ensuring the client only tells their story once.

Release The Pressure is a 24/7 helpline service providing a free telephone helpline and webchat facility for people aged 16 and over in Kent and Medway who are, or may, need to access emotional support, guidance or information to prevent, reduce and/or de-escalate mental distress. This may be people affected by mental illness, their carers/friends/family or professionals.

• 24 Hour helpline, We have 3 shifts each 24 hour period - 8am to 4pm, 4pm to 12am (midnight), then 12am (midnight to 8am).

Appointments will be at the minimum of the band.

Bank Workers are paid at £12.06 per hour.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our website

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do!

Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

If you have any questions about the position, please contact - [email protected]

Our work to achieve this is guided by seven core values:

• Commitment
• Equity
• Expertise
• Hope
• Openness
• Passion
• Understanding?

To see our full list of vacancies click here!