Import Customer Service Representative

Import Customer Service Representative

MSC USA - Charleston

Job Summary/ Key Responsibilities:

Assists the clients with any concerns or issues they might have with their import shipments arriving to nationwide ports. Provides great customer service to satisfy client’s needs over the phone and email, whether it is for merchant haulage or intermodal shipments. Accurately records and logs interaction with customers to ensure data integrity for management reports and maintains productivity and service levels standards.

• Ensures that appropriate actions are taken to resolve customers problems and concerns. Exhausts all available tools to ensure customer’s needs are satisfied within first call. Goes the extra mile providing additional information to enhance customer’s experience.
• Answers phone calls and emails in a timely, professional, and effective manner.
• Provides timely and accurate responses to all inquiries regarding transportation statues and updates. Observes corporate guidelines when addressing customer inquiries regarding shipments.
• Reaches out to respective departments outside of Import Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues.
Performs other duties, as assigned.

• 
  

• Bachelor’s degree preferred or equivalent experience
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs

What We Offer

• Competitive Salary
• Paid Time Off (vacation days + pto days + sick days)
• Health Insurance
• Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Pregnancy Disability Leave & Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care,
• Transit/Parking)
• Supplemental Life, Disability, Accident, Critical Illness and
• Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for
• Additional 3% employer match.
• Wellness Program initiatives
• Partner Discount Programs

Mediterranean Shipping Company (MSC) is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. The company has evolved from a one vessel operation into a globally respected business with a 700-vessel fleet and over 110,000 staff providing timely delivery of goods and services to customers of all industries and sizes. Present in 155 countries through 600 offices, MSC calls at 500 ports on 250+ trade routes, carrying some 23 million TEU (twenty-foot equivalent units) annually. MSC’s activities BACK APPLY now include overland transportation, logistics and a growing portfolio of port terminal investments. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.