Income Assistance Worker

The Income Assistance Service Delivery Division is committed to investing in positive outcomes for clients in the areas of income support and services so clients can regain their financial independence to the best of their ability. We do this by providing financial supports and connecting clients to support services in their community. We meet their basic needs for food, shelter and clothing and develop collaborative, customized plans so they can regain their financial independence to the best of their ability.

Income Assistance Workers are empathetic, compassionate, non-judgmental, well-organized collaborators with excellent communication skills who treat all people with dignity, respect and objectivity. They accept and understand the importance of the client's perspective in a client-friendly approach to case planning and are flexible when working with clients and their families, and community organizations. They are reliable and adapt easily to changes in workload, policies and procedures in a continuously changing environment, and demonstrate the Government's core values (respect and integrity, serving citizens, excellence and innovation and acting as one team) in all work duties.

Income Assistance Workers work closely with a diverse clientele to help them maximize their independence, autonomy and quality of life. As a part of a larger team of professionals you will:

• Work with clients in person and on the phone using various interviewing and supportive counselling techniques;
• Assess needs through a strength-based and solution focused case management model while using the client's own motivations for change and commitment;
• Develop, implement, evaluate, and adjust case plans in collaboration with the client to establish goals and meet diverse needs;
• Determine eligibility for income assistance benefits, and other community referral services/resources; and,
• Work jointly with clients, other ministry partners and community organizations to develop mutually agreeable plans with them to help in regaining their financial independence to the best of their ability.

Qualifications:

• Typically, the knowledge of Income Assistance work is obtained through completion of a post-secondary education in the human services degree, e.g. Social Work, Indigenous Social Work, Human Justice, Psychology OR a certification, diploma, degree and relevant experience;
• Ability to effectively communicate in both verbal and written form when conducting interviews, supportive counselling, and in all written documentation and correspondence;
• Case management experience including, interviewing, assessing, planning, and referring services and/or supports;
• Experience working with diverse and multi-cultural individuals/families who may face multiple barriers and challenges such as addictions, mental illness, disability and unemployment;
• Understand, interpret, apply and adhere to various procedures and legislation including acts, regulations and policies;
• Successfully complete mathematical calculations and operate computerized programs and databases, and
• Manage conflict in a calm, rationale and respectful manner.

What we offer:

• A rewarding career with ability to make a profound and positive impact in people's lives;
• Positive and inclusive work environment with a focus on a continuous improvement;
• Variety in work tasks, challenges, and learning opportunities;
• Training from orientation to ongoing development providing you with tools for success;
• Compensation and benefits package including pension, vacation, earned days off and other types of leaves.