Information Technology Specialist (System Administration/Customer Support)

Summary

Information Technology Division- Brunswick, GA

The selectee of this position serves as a Information Technology Specialist (System Administration/Customer Support). You will be responsible for the promulgation of policy, procedures, management and oversight, and provision of support services for all Information Resources (IR) management and Information Technology (IT) systems in the USMS.

This job is open to
Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

Federal employees - Competitive service

Current or former competitive service federal employees.

Individuals with disabilities

Land & base management

Certain current or former term or temporary federal employees of a land or base management agency.

Military spouses

Peace Corps & AmeriCorps Vista

Special authorities

Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

Veterans

Clarification from the agency

You may apply if you are a current or former career/career conditional Federal employee with competitive status, VEOA eligible, or are eligible for a non-competitive hiring authority (i.e. 30% or more Compensable Veterans, reinstatement eligibles, interchange agreements, etc.).

This job is also open in another announcement to:
Career transition (CTAP, ICTAP, RPL)
The public

Duties

As a Information Technology Specialist (System Administration/Customer Support) at the GS-2210-13 level, some of your typical work assignments may include:

Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations;
Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements;
Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources;
Drafting written communication with a variety of subordinates, peers, and supervisors; and
Facilitating oral communication with a variety of subordinates, peers, and supervisors.
Diversity, Equity, Inclusion, and Accessibility in the Federal Workforce
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

Requirements
Conditions of Employment

Must complete an initial online questionnaire and additional assessment(s).

Must pass a pre-employment security investigation and drug screening.

This position is a Testing Designated Position and is subject to random drug testing.

May be required to successfully complete a trial/probationary period.

Must be able to obtain and maintain a Top Secret security clearance.

The work requires frequent travel, up to 33 percent of the time, to visit project sites and conduct customer services.

Males born after 12-31-59 must be registered or exempt from Selective Service. Verify Registration here.

Must be a U.S. Citizen or National.

You must meet all qualification requirements by the closing date of this announcement.

Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).

Qualifications
GS-13 TIME IN GRADE REQUIREMENTS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-12 grade level is required to meet the time-in-grade requirements for the GS-13 grade level. (Must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. No award SF-50 will be accepted).

You may qualify at the GS-2210-13 level, if you fulfill one of the following qualifications:

Basic Requirement:
In order to qualify, applicants must have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND
In addition to the basic requirements above, you must meet the following specialized experience to be found minimally qualified for this position

Specialized Experience: Applicant must have at least one year (12-months) of full-time specialized experience equivalent to the GS-12 grade level in the Federal service performing duties related to: 1.) Planning, requirement identification, and coordinating the installation and operation of IT services and/or equipment within an office or organization; 2.) Participating on IT functionality teams to help with development, implementation and/or execution of specialized IT tasks or projects; 3.) Planning, developing, and implementing secure, cost-effective networking IT solutions for customers; and 4.) Assisting the facilitation of IT change control processes to ensure services are within budget and schedule.

Physical Demands: The work is primarily sedentary with some slight physical effort, such as walking, bending,crouching, stooping, stretching, reaching, or similar activities; or lifting of moderately heavy items, such as computer, printer, desk top scanner may be required. No special physical demands are required to perform the work.

Work Environment: The work is typically performed in an office setting. The work area is adequately lighted, heated,and ventilated. The work requires frequent travel, up to 33 percent of the time, to visit project sites and conduct customer services.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE CANNOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education

This job does not have an education qualification requirement.

Additional information

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, you must be a preference eligible or a Veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit:
http://www.opm.gov/rif/employee_guides/career_transition.asp

Additional selections may be made from this announcement.

Applications will not be accepted if submitted using Government franked envelopes.

Recruitment incentive may be authorized.

Relocation incentive may be authorized.

Benefits
How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Influencing/Negotiating
Integrity/Honesty
Interpersonal Skills
Learning
Oral Communication
Project Management
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork
Technology Awareness
Writing

The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

If referred, all relevant documents including performance appraisals and incentive awards submitted with your application will be available to the selecting official for review and consideration.

To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12308821

Required Documents

To apply for this position, you must submit a complete Application Package which includes:

1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2. Other supporting documents (Applicants should ensure that their personally identifiable information (PII) is protected.):

Cover Letter, optional
Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service)
Copy of most recent performance appraisal with supervisor's signature showing the official final rating of record. In cases where the performance appraisal is incomplete or unavailable, applicants may provide an explanation of the reasons (if applying as a status candidate with current or former Federal Service).
Copy of SF-50 reflecting award received (if applying as a status candidate with current or former Federal Service).
Veterans' Preference documentation, if claiming veterans preference
Noncompetitive appointment authority documentation, if applicable
Career Transition Assistance Program(CTAP)/Interagency Career Transition Assistance Program(ICTAP) documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
Claiming Veterans' Preference
If you are a veteran and you are claiming veterans' preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. For competitive service positions, active duty service members expecting to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days: you may be granted tentative preference by submitting a "certification" document in lieu of a Certificate of Release or Discharge from Active Duty, DD-214. This "certification" is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date of the submission of the certification. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.
If you are claiming 10-point veterans' preference based on service-connected disability, in addition to the DD214 or certification requirements (see above bullet), you must also submit an SF-15 Application for 10-point Veterans' Preference, plus the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. For more information on veterans' preference and special hiring authorities click here.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status: Click on this: https://www.usajobs.gov//how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Agency contact information
HQ STAFFING
Phone

703-740-8105

Email

[email protected]

Address

US MARSHALS SERVICE
INFORMATION TECHNOLOGY DIVISION
ARLINGTON, VA 22202
US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application. We expect to make a job offer within 120 days after the closing date of this announcement.