Internship eCommerce AlphaTauri

Company Description

Do you enjoy finding innovative ways to increase online sales? Join us as an eCommerce Intern and become a part of improving the customer experience on our webshop by using analysis of customer data and feedback.

We are looking for a motivated talent to join our Digital Consumer Products Team as soon as possible for a period of six months.

Job Description

CUSTOMER SERVICE INSIGHTS

As an eCommerce Intern, you’ll analyse our customer emails/calls to be able to find issues and improvement areas, as well as cluster the emails to find patterns of behaviour. Additionally, you’ll work with the customer service team to build a data bank of customer service and cluster relevant customer groups.

CUSTOMER DATA INSIGHTS

You’ll work with Google Analytics and screen our website audit to identify improvement areas. Based on that, you’ll be able to come up with recommendations on how to increase customer experience on our webshop.

SOCIAL MEDIA COMMUNITY QUESTIONS

Another area of your responsibility will be to analyse the comments and questions received on social to document patterns and behaviours of customers.

WEBSHOP MANAGEMENT

In this internship, you’ll be supporting the team in daily tasks to keep our two webshops running smoothly. Additionally, you’ll work closely with our content team, supporting them in creating the right content for our webshop.

Qualifications

First experience in tracking tools (e.g. Google Analytics) is a plus

Self-motivated and fast learner

Solution oriented mentality

Keen eye for detail

Excellent analytical and organizational skills

Very good verbal and written communication skills

Transparent and hands-on personality with ability to work independently

Additional Information

As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.

Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is € 2.095,00 gross per month.