KERING EYEWEAR Sales Support Specialist - French Speaking
Perks & Benefits:
- Internal mobility program
Founded in 2014, Kering Eyewear is the most relevant player in the Luxury Eyewear market segment. The Company designs, develops and distributes eyewear for a complete and well-balanced portfolio of 14 brands, which includes the Proprietary brands LINDBERG, the undisputed design luxury Danish eyewear company, and Maui Jim, recognized for its outstanding lens technology and distinctive Hawaiian heritage, as well as the Houses brands Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, Chloé, Alexander McQueen, Montblanc, Dunhill, Alaïa, Zeal and Puma.
Maintain and further enhance the luxury customer service experience directly supporting our North American Commercial Optical Sales Team by meeting both the organization and operational targets in order to maximize business opportunities.
How you will contribute
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Support the commercial team (Brand Ambassadors) within the dedicated region/s
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Ensure the Brand Ambassador’s onboarding and training is completed on a timely manner
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Deliver Sales Support KPI's (Key Performing Indicators) on both phone calls and emails
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Requests could include but not limited too, order management, back-order & product information reports, invoice adjustments, returns management
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Manage complete order flow from order acquisition to order invoice in compliance with agreed trade terms
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Manage delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
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The Brand Ambassador’s first point of contact in case of commercial, logistics, product claims
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Conduct monthly regional calls with the commercial team highlighting process enhancements and internal updates
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Guarantee luxury service is offered to our Elite Customers, based on their desired Service Level Agreement (SLA)
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Support the business on the validation of active Quarterly Promotions ensuring a fast order to sales management
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Enhance and adhere to customer service-related procedures, processes, and systems
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Support sales events through active participation in both organizational preparation and execution
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Manage customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information including pricing
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Support Commercial returns in compliance with agreed trade terms and the Optical Sales Channel Commercial Policy
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Issuing sales/customer-related reporting to the benefit of both sales team and customer
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Participating to ad hoc sales-related activities
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2+ years of work experience with B2B Account Management
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French language is required
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Proficient in Excel (knowledge in pivot tables and look up formulas)
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Proactive multitasker and ability to support in a dynamic environment
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CRM or SAP experience appreciated
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Communication and presentation skills are important
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Strong organizational skills and attention to detail
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