KWG191624-Outpatient Clinic Receptionist

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites as follows Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital and Woodend General Hospital.

We have a Band 2 Outpatient Receptionist post available as follows:

37 hours, Monday to Friday. Hours to be discussed at interview.

We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department

The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.

Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department is essential.

Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.

Please ensure that you read the job description and personal specification and tell us in the supporting, statement how your past experience relates to this role and why you think you should be considered.

Posts close at midnight on the indicated date . Post may close early due to volume of applications.

For an informal discussion about the above post, please telephone Mandy Hay on 01224 558849.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.