Perks & Benefits:
- Compiles, classifies, and catalogues information and materials. Determines subject content and assigns appropriate headings and classification numbers to identify the material.
- Reviews and assesses variety of electronic publications, recommends materials to be purchased and provides costing information. Orders approved materials and catalogues incoming materials.
- Answers requests for information from the public, city staff, elected officials, libraries etc. Research and compiles materials in answer to reference inquiries. Distributes materials as appropriate and invoices for costs. Arranges inter library loans as needed.
- Assists in the preparation of policies and procedures including the compilation of training manuals and subject bibliographies.
- Evaluates and analyses library information needs and resources and makes recommendations. Provides continuous updates to Divisional staff of issues by scanning publications and extracting information relating to policy, programs, and issues.
- Sets up and maintains automated cataloguing system and databases.
- Conducts regular and annual inventory of library materials (i.e., Digital inventory)
- Produces internal newsletters/bulletins on relevant materials and publications.
- Circulates materials to staff (i.e., Senior Management, Province of Ontario etc.) and maintains statistical records and reports regarding small business clients utilizing services.
- Organize displays in public areas using relevant posters and pamphlets.
- Provides staff training and development about the use of online resources and databases and web searching.
- Undertakes, organizes, and manages special projects.
- Provides input into the library strategic, operational, and work plans and marketing of library information services.
- Post-secondary degree or diploma in Business, Library Science or the approved equivalent combination of education and/or related experience.
- Considerable experience providing customer service (in-person, telephone and email) in a high-volume service environment.
- Considerable experience with website content management, using CRM software (e.g. Salesforce) and SharePoint.
- Experience conducting business research related to small business and entrepreneurship.
- Experience in delivering training and orientation with regards to the use of online business support resources.
- Strong oral and written communication skills.
- Exceptional customer service skills, with the ability to assist business owners by working first to accurately understand their needs and then providing the most relevant business information, resources, and referrals possible.
- Technical knowledge of areas affecting business start-ups including business planning, relevant legislation/regulations, financing, basic principles of accounting, marketing, staffing and business operations.
- Experience with coordinating event logistics.
- Knowledge of small business resources and regulatory agencies.
- Ability to multi-task with proven organizational and time management skills.
- Ability to perform duties requiring independent and sound judgment, initiative, and discretion.
- Excellent interpersonal skills with the ability to work within a team of professionals.
- Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
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