Logistics Coordinator

About Us: Swede is a leading online custom kitchen retailer dedicated to providing high-quality, bespoke kitchen solutions to our customers. Our mission is to deliver exceptional products and outstanding service, ensuring every customer has a seamless experience from start to finish.

Job Overview: We are seeking a highly organized, customer-service oriented and detail-oriented Logistics Coordinator to join our team. In this role, you will be responsible for coordinating the successful delivery of custom kitchen cabinets from our shop to our customers' homes. The ideal candidate will have strong communication skills, the ability to manage multiple tasks simultaneously, and a proactive approach to problem-solving.

Location: Swede's home office is based in BC but the role is 100% remote. The ideal candidate will work in EST due to the coordination of deliveries and communication with clients.

Key Responsibilities:

- Coordinate and schedule deliveries of custom kitchen cabinets to customers' homes.
- Communicate with customers to confirm delivery dates and times.
- Work closely with the production team to ensure cabinets are ready for delivery on schedule.
- Coordinate with third-party delivery services and ensure they meet our standards for timeliness and care.
- Track and manage delivery status, ensuring timely updates to customers.
- Address and resolve any issues that arise during the delivery process, maintaining a high level of customer satisfaction.
- Maintain accurate records of deliveries, including any issues and resolutions.
- Continuously seek ways to improve the delivery process for efficiency and customer satisfaction.

Qualifications:

- High school diploma or equivalent; additional education or certifications in logistics, supply chain management, or related fields is a plus.
- Proven experience in logistics coordination, preferably in the retail or e-commerce sector.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and experience with logistics software.
- Problem-solving skills and the ability to think on your feet.
- Customer-focused attitude with a commitment to delivering exceptional service.

What We Offer:

- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing company.
- Collaborative and supportive work environment.
- Opportunities for professional growth and development.
- Full medical and dental coverage
- Fully remote working environment
- Group RRSP/TSFA Program (coming soon)
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How to Apply: Interested candidates are invited to apply online

Join us in our mission to transform the custom kitchen industry!

Swede is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $60,000.00-$80,000.00 per year