Perks & Benefits:
We are looking for a Customer Care Representative to join CEI, a wholly owned subsidiary of Element Fleet Management. As the leading expert in fleet accident, safety, and risk management, we provide unmatched fleet products and services to our clients.
At CEI, you will play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
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Customer focused and adaptable to different personality types?
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Independent with high levels of performance and quality outcomes?
As the Customer Care Representative, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns, and requests about fleet incident /safety services with a focus on providing outstanding customer service.
A Day in the Life
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Provide service to customers via telephone and/or electronically
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Assess caller’s needs, clarify information, research any issue, and provide solutions and /or alternatives
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Handle calls in an efficient manner, minimizing driver/client time to resolve issues
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Strive for first call resolution
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Exhibit applicable empathy during each call ensuring a superior customer experience
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Meet personal/team qualitative and quantitative targets
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Work effectively in a team environment, and when needed - provide back-up support for administrative tasks
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High School Diploma
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Microsoft Office Suite (Word, Outlook, Excel) competency
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Ability to learn and navigate new software quickly
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Professional communication with customers via telephone and email
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1+ years of customer service experience, contact center experience preferred but not needed
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Ability to work effectively with others and contribute to team task accomplishments
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Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
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Ability to work full-time 5 days per week, which will include one weekend day
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Quiet dedicated work area
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Ability to keep all company sensitive documents secure (if applicable)
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Access to a high-speed internet connection
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
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