Member Support Specialist

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About the Opportunity

Community and commitment to our Members have been our brand’s driving force. We put our Members at the heart of everything we do and nowhere is this truer than in our support hubs around the world including London, Mexico, Miami & Seoul. Even in today’s digital world, there are times when Members want a personal touch or help that only a human being can give them. That’s where you come in.

WeWork’s Member Support team is on the lookout for a Support Specialist (Tier 2). Based in WeWork’s London HQ, you’ll be passionate about exceptional service and thrive in a multifaceted role and fast-paced environment. You’ll not only be a point of escalation for the most challenging issues but also be proactive in preventing these issues at source through continuous improvement and knowledge sharing.

As an expert troubleshooter, you’ll respond to incoming interactions across multiple channels including ticketing systems (Salesforce Service Cloud), phone calls, live chat, and social media. When you’re not directly supporting our Members you’ll be supporting projects and initiatives that elevate our service quality & efficiency.

You’ll already have or develop exceptional knowledge of the WeWork brand and service in each territory we operate in. Quick thinking and top communication skills will be critical to your success. You’ll have no problem stepping in and delivering or arranging (in collaboration with in-building teams) ‘service recovery’ that could make a massive difference to our reputation and to our Members’ experience when we haven’t got something right.

You’ll also add to the business's growing ‘voice of the customer’, delivering actionable Member insights to the wider Member Experience team to drive down customer effort and increase customer satisfaction.

Responsibilities:

About You

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our , or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.