Non-Gaming Surveillance Operator

2025-06-29 | River Cree Resort & Casino | Enoch | AB | Canada

Perks & Benefits:

Location:
Enoch, AB T7X 3Y3
Job Type:
Full-time
Overview:
A structured Non-Gaming Surveillance Operator role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Non-Gaming Surveillance Operator is to ensure the safety and well being of guests and associates of the River Cree Resort.
Reporting to the Surveillance Manager, the Non-Gaming Surveillance Operator monitors for activity that could be of harm to guests or the property.
Responsibilities:
  • Continuously monitor cameras of the non-gaming areas of the resort.
  • Serve as central radio/phone dispatch for Resort Security.
  • Respond to Casino floor employee complaints about belligerent or difficult patrons
  • Dispatch Emergency Services as required
  • Create incident reports as per company directive
  • Maintains accurate logs in Property Central Reporting System
  • Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
  • Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
  • To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
  • All other duties as assigned
Qualifications:
  • Communication Skills: Must be adept in reading, writing and comprehension of the English language.
  • Manual Dexterity: The Non-Gaming Surveillance Operator must have the dexterity to maneuver electronic surveillance equipment smoothly using a mouse or joystick.
  • Must have the ability to sit at a desk for extended periods of time.
  • Ability to communicate effectively on the radio.
  • Strong knowledge of MS Office Suite
  • Able to obtain an AGLC License
The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER
  • A competitive wage and excellent benefits.
  • Shuttle service from West Edmonton location.
  • All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
  • An opportunity to work within a progressive, exciting team environment.
  • An opportunity to work with a skilled Management team.

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