Office Administrator

Office Debt Administrator

Based at HQ – Haydock WA11

Who are MPAAS?

MPAAS are an accredited Meter Operator and Meter Asset Manager which means that not only do we own the smart meter asset, but we can fit the smart meter on behalf of your energy supplier. This makes us the face of the energy supplier; the ones who visit your home or business and our qualified Dual Fuel Meter Installers undertake the installation.

In addition to this we also undertake revenue protection work for our energy suppliers. That’s why we pride ourselves in delivering first class customer service to all of our consumers. From the point of booking through to installation our personalised consumer journey keeps everyone informed every step of the way.

Summary of the role

As an Office Debt Administrator, you will facilitate effective collaboration between several departments to ensure processes are followed and run smoothly. You will be based on-site, at our Haydock Head Office.

Your overarching key responsibilities

• Day to day client, staff and customer interaction.
• Completing vital warrant checking process to allow to field to deliver on accurate warrants.
• Liaison with Locksmiths to ensure delivery of planned jobs go ahead.
• Communicate with all departments to ensure deadlines are met.
• Working closely with the Debt Scheduling team.
• Identify trends and assess opportunities to improve processes.
• Keeping real time spreadsheets updated and accurate.
• Dealing with day-to-day general office duties as they come in.

Where you will fit in the Company

This is a Debt back-office role that will operate across several departments according to business needs, you will report to the Debt Team Leader.

What we are ideally looking for in you

• Good administrative skills
• Ability to stay on top of spreadsheets with the use of Excel
• Understanding of reporting
• Ability to contact clients and customers (if required)
• Good time management skills
• Excellent team-working skills Other personal attributes that we would like you to have
• Communication skills
• IT literate
• Experience working in an office environment
  

Working Hours

You will be required to work 37.5 hours per week, Monday – Friday. Please be aware, this role will require you to be office based full time.

You will be required to work the following shift patterns:

• 08:00 – 16:00
• 10:00 – 18:00
• 12:00 – 20:00
  

The Salary & Terms applicable for this role

• Basic Salary: £23,500
• Bonus: Company performance related bonus of up to 10%
• Holidays: 23 days + bank holidays - Plus 1 extra day per year worked for MPAAS, up to a maximum of 25
• Holiday Buy & Sell Scheme: You will have the opportunity to purchase up to 5 extra days holiday per year, or sell any unused holidays back to the business.
• Vitality Private Medical Healthcare: After 3 months service, you will have the opportunity to be enrolled into our Vitality Private Medical Care scheme.
• Life Assurance Cover – If the most unfortunate was to happen whilst you were an employee of MPAAS, a beneficiary of your choice will receive 2x your annual salary
• Pension: Standard Pension of 5% employee, 3% employer.

Please note anyone for this role must complete a DBS Check.

Thinking about applying?

Does this role sound like something you could do? Even if you feel your qualifications don’t exactly match the details above, and what you lack in qualifications you make up for in experience, then apply anyway. We like people. And we like people who bring themselves and their positive attitude to work.

Then send your CV and/or covering letter to [email protected]

We are an equal opportunities employer and believe in treating people with equal respect- the business wouldn’t succeed without you. That being said, if you need us to make any kind of adjustment to accommodate your needs, then let us know.