Office Agent

Description

Your main responsibilities on a day to day basis will be:-

• Customer first point of contact to provide assistance with inquiries and resolve any issues that may arise during the shipping process.
• Process inbound and outbound flights and coordinate with carriers, managing the driver’s reception, warehouse and parties involved in the transportation chain to schedule pickups, deliveries, and shipments.
• Track shipments in transit and provide updates to customers as needed.
• Ensure all documentation and recordkeeping is accurately maintained and that shipping documents comply with regulatory requirements and company policies.
• Capture data entries into WFS and other airlines computer systems.
• Report on discrepancies and damages, providing general administrative tasks and ensuring all industry regulations, customs requirements and shipping laws are compliant against legal and regulatory standards.
• Resolve any service issues that may arise during the shipping process via telephone or email.
• Build relationships and liaise with customer airlines and their customers.

To be successful in this role you will need:-

• Excellent command of the English language in both written and verbal communication to effectively communicate with all parties concerned.
• Customer Service experience is key to this role.
• Attention to detail when providing administrative support with strong organisational skills.
• Basic IT skills required to capture relevant information into the various airlines dedicated computer systems.
• Multi-tasking ability and the need to remain calm under pressure and to work against tight deadlines.
• Air Cargo knowledge is desirable to understand the industry requirements.
• Shift work includes nights, weekends, and holidays, as our business operates 24/7.

Our Values

About Worldwide Flight Services