Office Assistant - Fowey

Employment type: Full time, Fixed Term Contract (3 months)

Work hours: Monday-Saturday, 9am-5.00pm

Location: Fowey

What will I be doing?

The office assistant role is a temporary placement based in our office in Fowey. You will enhance our guests’ and owners' customer experience during those crucial initial moments when they visit or contact us.

As part of your everyday role, you’re likely to be involved in the following:

• Being the memorable first point of contact, whether it's via phone, email, or in-person visits to our lovely office
• Answering and triaging general enquiries from our guests or homeowners
• Creating, amending, or cancelling bookings
• Completing call logs or raising tickets for our Property Management team to follow up on
• Resolving customer complaints where possible

What are we looking for?

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!

Ideally, we’re looking for:

• A great listener
• Someone with a naturally helpful attitude
• A polite and outgoing personality
• Patience, flexibility, and empathy
• Brilliant organisational skills
• Ability to work independently and be good at problem solving

What’s in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

• 25 days’ paid holidays plus bank holidays (pro rata)
• A special day off for your or a loved one’s birthday
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome, a place that’s friendly and fair, a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success and we work hard to make sure we’re inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best – we’ll be happy to help.

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