On board attendant

Reference Number : 653

Status : Permanent - Full-time

Annual Salary / Hourly Rate :

Number of positions to be filled : 10

Application Deadline : 01/29/2025

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

We are looking for Service Attendants to provide exceptional customer service on our trains. In a unique work environment, your role will be to provide a great travel experience to all travelers.

In collaboration with your colleagues, you’ll have to accompany our passengers with professionalism throughout their trip: helping them with luggage, serving food, ensuring their safety, and providing all the necessary attention. As each trip is unique, your daily life will be too. Tasks and your schedule will vary depending on routes and passengers.

At VIA Rail, you’ll be able to grow, develop and learn in a large organization that prioritizes the safety, health, and development of its employees. Most important, you’ll have the satisfaction of helping people every day, in a beautiful setting.

Based in Ottawa, you will make the routes of, for example, Toronto and Montreal.

Why choose VIA Rail?

• A more than competitive salary of $ 27.45 per hour
• Paid training at full salary and frequent re-certifications
• A work uniform that’s comfortable and stylish.
• Many expenses paid on long trips: hotel, meals, etc.
• Development opportunities governed by the collective agreement
• Generous compensation and benefits
• An advantageous pension plan
• Unlimited access to telemedicine services for you and your family
• Many train travel privileges for you and your family after one year of service
• A united, proud, and diverse team
• Help connect people, communities, and families across Canada

What are the duties of Service Attendants?

• Providing unparalleled professional service to all travelers.
• Accompanying our passengers on their trips and providing assistance with luggage.
• Ensuring the well-being and safety of passengers on board.
• Selling and serving meals, including food and alcohol.
• Providing janitorial services for work areas and washrooms.

SCHEDULE

You are available to work:

• on variable schedule including weekends and holidays and on call (no guaranteed hours)
• for extended periods (approx. 2-3 days) away from home

TRAINING

You will follow a eight weeks training session which must be successfully completed before obtaining the position.

STARTING DATE

The training will start March 17th, 2025 in Toronto.

What are the requirements for this position?

• Be available to work variable schedules, on call including weekends and holidays (holiday bonuses).
• Be available to travel away from home on each trip for 1–3 days.
• Communicate with a smile, in English and French—orally only.
• Have a high school diploma.
• Have at least one year of experience in customer service.
• Be physically able to repetitively handle weights of up to 23 kg (50 lbs, the equivalent of a large suitcase). Anyone can do it easily with the right technique.

Apply now for a career in an industry where you’ll interact with people from all walks of life!

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!