Online Business Administrator

Who we are:

You may not have heard of us, but you’ll know our brands! AS Watson is the world's largest international health and beauty retailer with over 16,800 stores in 29 markets. Each year, over 5.3 billion customers and members shop with our well-known retail brands, both online and offline, including the likes of Superdrug, Kruidvat, Watson’s, Marionnaud, The Perfume Shop, and many more.

A typical day in this role includes:

• Support the Online Business Trading Manager: Assist in implementing and executing the online trading, promotional, and merchandising strategy to drive sales and achieve business objectives.
• Website & App Operations: Manage the day-to-day operations of the online business, ensuring product, promotional, and search optimisation implementations are effective and aligned with the overall strategy.
• Analysis and Reporting: Conduct daily, weekly, and monthly analysis of key trading metrics performance. Use insights to create and implement actions and suggestions for optimisation to improve online performance.
• Customer Journey: Work with the Online Business Specialist to review the customer funnel from both a data and CX view identifying pinch points, work cross functionally to implement actions to enhance the CX.
• Technical and Commercial Implementations: Act as the go-to person for upcoming technical or commercial implementations. Help commercialise online tools to enhance the online shopping experience.
• Strategic Supplier Projects: Work closely with the Online Business Manager to support and coordinate strategic supplier projects, fostering partnerships that contribute to business growth.
• Relationship Building: Establish and maintain strong working relationships with business unit key contacts, digital marketing teams, tech teams, and other team members to ensure effective collaboration.

This role would be a good fit for you if:

• You have the ability to articulate ideas clearly and concisely and influence remote teams.
• You can efficiently manage time and prioritise tasks ensuring timely execution of projects and meeting deadlines.
• You are organised, allowing for seamless handling of various responsibilities and tasks, ensuring a smooth workflow.
• You have a willingness to work collaboratively with different teams fosters a positive and cohesive work environment.
• You approach new challenges with a positive mindset and taking initiative to address issues contributes to a productive and proactive work approach.

What you'll need:

• Passionate about online business: a genuine enthusiasm, alongside staying up-to-date with emerging technologies and trends.
• Strong commercial awareness and a data-driven approach: Being results-oriented and data-driven to make informed decisions that align with business goals and drive revenue growth.
• Excellent attention to detail and accuracy: A keen eye for detail to ensure precision in online content, product listings, and promotional activities, leading to an enhanced customer experience.
• Experience with CMS and Google Analytics: Proficiency in working with Content Management Systems (CMS) and Google Analytics to enable effective website and app management and data-driven decision-making.

What you'll get from us:

• Competitive salary, benefits, and bonus scheme.
• Discounts for you and your family from some our much-loved retailers, including Superdrug and The Perfume Shop.
• Interest free season ticket and personal loans.
• Excellent refer-a-friend scheme with up to £2000 up for grabs!
• Free financial and mortgage advice from some of our partners.
• A fantastic learning and development offering to explore.
• Lots of opportunities to get involved in wellbeing initiatives to support your physical and mental health.
• …plus much More!