Operations Agent

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Barcelona, Spain.

You are responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation.

If you have got the right to work in Spain and speak Spanish and English, keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 20.800 € gross per year.
• 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
• Discounts and multiple offers with TUI Club De Benefits.
• Option to obtain a discounted private health insurance.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer seasonal contracts (fijo discontinuo) starting in March, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Great organisational skills and ability to work in a fast-paced environment.
• Experience in the leisure and tourism industry – ideally in a booking admin position is desirable.
• Able to work in a flexible manner (including different shifts Monday-Sunday)
• You can solve problems independently and embrace our digital culture, plus you easily adapt to a variety of changes in ways of working and quickly learn new skills.
• Collaborative approach, a real team player
• Excellent communication skills, both verbal and written in English and Spanish is required for this role. Other European languages would be advantageous.

ABOUT THE JOB

• Managing and communicating all bookings, last minute bookings and amendments, communicating to the destination team and suppliers guaranteeing services as smoothly as possible while optimising costs and load factor.
• Solving daily operational incidents relating to excursions and/or transfers to guarantee that our Service Level Agreements are met.
• Ensure all reservations are managed in detail and suppliers receive them on time.
• Guide contracting.
• Ability to think quickly to replan, accordingly to vehicle/guide availability.
• Excellent communication skills necessary in English and Spanish to deliver information to the service delivery team and suppliers.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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