Outpatient Receptionist

Record upon arrival and resolve any hospital transport patient issues. Scan notes into the department using the patient tracking system. Ensure there are no case notes missing. Organise received notes into order for clinics.

Notify outpatient nursing staff in advance of any problems, whilst still seeking to rectify them. Supervise Red Cross/Clinical volunteers. Deal with telephone calls in a competent, friendly, helpful and polite manner. Resolve problems and deal with all queries at the reception desk with competence.

Attend departmental meetings as arranged. Participate in the training and induction of new staff. Assist with investigations into complaints. Maintain confidentiality of information about patients, staff and other health service business.

Demonstrate flexibility in hours and working across hospital sites as required meeting needs of the service. Other reasonable duties relating to the smooth running of the departments.