Passenger Services Agent - Spanish Speakers

Passenger Service Agent Responsibilities:

• Responsible for the smooth running of the daily operation within Passenger Services Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customer, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations
• Ensuring that we are providing best in class customer service delivery for our customer airlines
• Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline’s policy