Patient Outcome Data Advocate

An exciting opportunity has arisen for a driven, motivated and detail orientated individual to join the Patient Outcome Data Team at RNOH.

The team is responsible for collecting PROMS (Patient Reported Outcome Measures) using a designated software.

The post holder will act as a point of contact for all PROMs queries and support the collection of outcome data from patients using the Trust’s chosen software packages. The post holder will be accountable for assisting patients with their PROMs from the first to the end point of their pathway. There might be some face to face contact with patients to enable them to complete their PROMS on a mobile device in clinic.

Role specific:
Ensure all New and Admitted patients (Baseline and Pre-op pathways) booked for the following week have been added to Pathpoint and notified/reminded about their PROMs

Ensure all patients that require assistance in completing their questionnaires have been supported in a sensitive and compassionate way

Ensure all follow up patients (Post-op and Conservative pathways) have been notified and reminded

Track the received questionnaires and make a telephone reminder contact with all patients that have not completed their PROMs

Liaise with other departments to ensure all patients have been supported with their queries

Proactively manage PROMs pathways, taking initiative to improve overall response rate and escalate any potential challenges to the POD team leader

General Administrative:
Ensure Trust systems are updated with patient information and that data quality is maintained at all times

As first point of telephone and email contact, to deal sensitively with patients and carers who have high levels of anxiety and aggression caused by pain or limited mobility, using sensitivity and patience when questioning in order to gain a clear understanding of their enquiry.

Be skilled in communicating with patients of all ages and cultural backgrounds who have a range of physical, psychological and language barriers to understanding.

Maintain the strictest confidentiality of all patient information.

Please refer to the attached Job Description for more details.

oyal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients.

RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility.

For more information, please access the following link: https://www.rnoh.nhs.uk/

Please refer to the attached Job Description and Personal Specifications.

Please note this post is subject to a 6 month probationary period (This does not apply to internal applicants).