Photo Lab Front Desk Assistant

About Rewind Photo Lab:

Rewind Photo Lab is dedicated to the craft and preservation of analog photography. We provide professional services in film processing, scanning, and printing, along with a curated selection of film, cameras, and accessories. As a trusted destination for photographers of all levels, we’re committed to delivering exceptional service while supporting the film photography community.

Role Overview:

We are seeking two Photo Lab Front Desk Assistants to join our team on a permanent part-time basis. This position involves providing exceptional customer service, managing day-to-day retail operations, and assisting with basic photo lab tasks. The role also includes opening and closing the store independently, making it ideal for organised and responsible individuals with a technical interest in photographic processes.

• Position 1: Monday, Tuesday, Wednesday, 10 AM - 6 PM

• Position 2: Thursday, Friday, 10 AM - 6 PM, Saturday 9 AM - 2 PM

Key Responsibilities:

• Customer Service & Retail Operations:

• Greet customers, process film drop-offs, and manage work orders with accuracy and professionalism.

• Provide guidance on film, cameras, and related accessories to help customers make informed decisions.

• Handle payments, maintain accurate transaction records, and ensure a smooth checkout process.

• Photo Lab Support:

• Assist with organising and preparing film for processing.

• Conduct quality checks on scanned images or prints to ensure they meet customer expectations.

• Operate Adobe Lightroom Classic for basic image adjustments and post-production tasks.

• Store Presentation & Maintenance:

• Maintain a clean, organised workspace to support the handling of sensitive photographic materials.

• Restock shelves, track inventory, and ensure product displays are visually appealing.

What We’re Looking For:

Required Skills and Experience:

• At least 1 year of customer service experience, ideally in a technical or retail environment.

• A general interest in photography and some experience using photo editing tools like Lightroom or similar.

• Strong digital literacy and system management capabilities.

• Strong organisational skills and attention to detail, with the ability to work independently.

• A friendly, approachable demeanour and the ability to explain technical concepts to non-technical customers.

Preferred Experience:

• Previous experience in retail sales, especially with technical or photography-related products.

• Knowledge or personal experience with film photography processes and materials.

Personal Traits:

• Dependable and responsible, with the ability to open and close the store independently.

• Technically inclined, with a willingness to learn and apply new skills.

• Ability to maintain consistent quality in repetitive technical tasks.

What We Offer:

• Comprehensive training in analog photography techniques and product knowledge.

• A supportive, creative work environment with opportunities to develop technical skills.

• Discounts on photo lab services.

Job Type: Part-time

Pay: $28.00 per hour