Planner- Voids

Job Advert

Voids Planner

Permanent

£32,000

Feltham

Mon -Friday – 7.30 – 4.00pm

About Lampton Services

Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live.

Why join Lampton Services?

• £32,000
• We are LLW and NJC employer - yearly pay and condition reviews
• 24 days holiday allowance, plus bank holidays - an additional day per year for each completed years’ service, up to five years
• Free GOLD gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Refer a Friend Scheme - earn up to £250 for each new employee referred
• Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth – CPD training, structured development, and leadership opportunities

About the Job

Undertake the work planning function for a group of maintenance operatives within the Voids team utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there are effective communications with customers.

Carry out other administrative and data handling functions as instructed by the Senior Planner & Supervision Officer including updating all systems information, addressing queries from the Customer Service Centre.

Understand and comply with all Health and safety regulations and company policies

Key Responsibilities include:

• Ensure active communications with the field workers so that any unplanned occurrences are addressed immediately avoiding needless appointment failures and unproductive time.
• In any cases where unplanned disruption occurs and puts at risk either meeting appointments or workforce productivity, identify the risk as early as possible, and take action to address it (including where required bringing it to the attention of the supervisor and implementing the decisions).

Education & Qualifications Required:

Previous Experience and Skills Required:

• Experience of working in a high-profile customer services role within a social housing repairs environment.
• Ability to manage all aspects of a customer focused team, including supporting, developing and motivating staff, budgetary control and planning services.
• Experience of managing and Scheduling diaries
• Scheduling Tools and systems
• Previous experience of working in a Social Housing Repairs environment is desirable.
• Experience of working within a customer facing role, delivering a outstanding customer experience
• Good level of numeracy, literacy, written, oral and communication skills

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.