PM Carrier Operations, Amazon Air

• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience in program or project management
• Experience working cross functionally with tech and non-tech teams
• Experience in defining and implementing process improvement initiatives using data and metrics
• Experience defining program requirements and using data and metrics to determine improvements

Do you have a passion for aviation? Are you interested in helping grow air operations to the next level in Europe? Amazon Air is seeking highly motivated individuals to identify and develop game-changing air transportation solutions for Amazon's middle-mile transportation network, with the aim of ultimately improving our customers' experience. Work will make a significant, measurable impact on the business goals for Amazon Air. If you want to work for a great company and have the opportunity to delight our customers, then join us in making Amazon history!

The Program Manager will be responsible for identifying, designing, developing, and executing new processes, policies, goals, and long-term solutions that increase scalability, streamline operations, reduce errors, decrease costs, and improve the company's overall air transportation program.

This position will require good communication with external vendors, managers, peers, and team members, both within the team, as well as with other departments and business partners to drive effective solutions to complex challenges. The candidate will need to quickly identify key success metrics to best understand performance and work cross-functionally to implement solutions that effectively exceed targets.

This role will be based at our HQ in Luxembourg and requires domestic travel up to 20% of the time.

Key job responsibilities

• Driving pilot programs with internal and external facing partners.
• Managing and coordinating multiple project assignments that continuously improving customers' experience and develop best in class air capabilities.
• Measuring and identifying activities performed and ensuring goals are met.
• Identifying and communicating roles, responsibilities and desired outcomes to cross-functional project teams to gain buy-in and deliver to project schedules.
• Representing the company with partners, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.
• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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