Port Assistant
Perks & Benefits:
£13.01 per hour plus enhanced rates for unsociable hours and overtime
30
Full time
• A rewarding career • A competitive salary • Excellent training, development, and career progression • 37 days annual leave (pro-rata) • Staff travel pass for yourself, spouse/partner, and dependents.
26/04/2024
REC000100026
- Process ticket sales accurately and efficiently.
- Assist customers in selecting appropriate tickets for our services.
- Operate ticketing systems and equipment for printing and distributing tickets.
- Provide excellent customer service by addressing inquiries, resolving issues, and offering assistance.
- Communicate ticketing information, policies, and procedures to customers.
- Assisting customers with amending/cancelling bookings and arranging accommodation/onward travel when service is disrupted.
- Handle cash, credit card transactions, and issue receipts.
- Accurately enter customer and ticketing information into databases.
- Record and relay sailing statistics.
- Ensure safe and secure mooring of our vessels, following established procedures.
- Perform routine maintenance tasks on the pier, including cleaning
- Report any maintenance issues or safety hazards to supervisors.
- Operate equipment such as forklifts and vans.
- Follow proper procedures for the handling of cargo and equipment.
- Monitor the pier area to ensure the safety and security of personnel and property.
- Enforce safety regulations and emergency procedures.
- A passion for delivering excellent customer service
- Excellent verbal and written communication skills
- To be proactive when it comes to problem solving
- Attention to detail
- Basic IT skills
- To demonstrate our values on a day-to-day basis
- Have a good understanding of the CalMac services
- To be able to commute to and from both terminals on a daily basis, ideally with own transport
- Must hold a full UK Drivers Licence
- Be flexible to working, as shift and weekend work will be involved
- Be able to work with initiative as a self-starter, without supervision
- Be willing to be a team player in a dynamic, proactive, and fast-paced environment
- You will be provided with full uniform and PPE as well as excellent training, development, and good career progression.
- You will also receive unsociable hours payment of 12.5% for shifts which start before 08:00 and/or end after 19:00. The basic hourly rate will be paid at single time for every hour up to 40 hours per week, every hour above this will be paid at 1.75 times the basic hourly rate.
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