Program Coordinator, Event Support

Hourly Range:

$22.06 per hour

About SMU

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University’s small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities – from teaching, learning and research to creativity, performance and athletic endeavor.

About the Department:

This is an exciting, fast-pace, event-based role within the Facilities General Services and Event Support Department. This position requires great communication skills, the ability to multi-task, pay attention to detail, prioritize scheduling and event needs. Events supported include but are not limited to Athletic Games, Indoor Events, Outdoor Events, Weddings, high-profile meetings, etc. Must have extensive knowledge and experience in Microsoft Outlook Email and Calendar, Word, Excel and PowerPoint. Canva is a plus. Ready to work hands-on with various event needs, as well as enter and schedule Work Orders using our IWMS system. Some extended work days and weekends may be required for overtime pay.

About the Position:

Support and assist with the coordination of facilities resources for designated SMU sponsored and hosted events. Collaborate and communicate with campus partners, department partners, Vendors, and various event support entities to deliver successful execution of event support. This position reports directly to the Assistant Director of Event Support and General Services.

This role is an on-campus, in-person position.

Essential Functions:

• Assist with collecting and communicating event support requests, event schedules, and the coordination of the necessary facilities resource components for events. Collaborates with all divisions of Facilities Planning and Management to ensure all details are considered and accurate communication and execution surrounding requested campus events occur.
• Communicate with varied campus partners to validate accuracy of requests and follow up to ensure successful execution and client satisfaction.
• Assist with solving issues that arise prior, during, and following events to ensure the event is supported as requested.
• Assist in the development, implementation, and maintenance of event procedures and processes, such as event Playbooks and MOPs.
• Assist with data collection on the lessons learned from designated SMU sponsored and hosted events such as ensuring the accuracy of the annual Event Support Catalog.
• Assist with coordinating meetings for facilities resource components, and assist with collecting and communicating facilities staff schedules for events.
• Other duties as assigned

Education and Experience:

A high school diploma, or equivalent, is required for this role. A Bechelor's Degree is preferred.

1-2 years of work experience is required, preferably in related field/trade.

Experience in facilities is preferred. Experience in customer service and/or event coordination field preferred.

Event Planning certification desirable but not required.

Knowledge, Skills and Abilities:

Candidate must posses a Drivers License and have a clean driving history (MVR).

A wide degree of creativity and latitude is expected. A high level of initiative and judgment for a variety of critical and complex decisions is required.

Some evening and/or weekend work may be required.

Physical and Environmental Demands:

• Bend, Squat, Stand

• Crawl, Climb, Kneel

• Walk for long distances

• Reach above shoulders

• Handle objects (dexterity)

• Push/Pull; Carry/Lift up to and over 50 lbs

• Exposure to excessive noise

• Around moving machinery

• Exposure to marked changes in temperature or humidity

• Exposure to dust, fumes, gases, radiation, and microwave

• Drives motorized equipment

Deadline to Apply:

This position is open until filled.

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, [email protected].

Benefits

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.