Programme Delivery Officer - People and Membership - GCS

This exciting role sits at the heart of the GCS people and membership team. You will have responsibility for the day-to-day delivery and evaluation of our award-winning talent and apprenticeship programmes across the 6,000-strong communications profession. You'll work directly with stakeholders across government to support the development of sustainable career pathways and build diverse professional communities.

As a Programme Delivery Officer, you'll work on our extensive people offer, focussing on talent and leadership (for both delegated grades and SCS), in support of building modern, representative and mission-focused communication teams.

Working across our people offer will open opportunities for you to work across programme and project management, supporting as secretariat on our Talent Forum and People Board, identifying risks and solutions and working together with our brilliant multi-disciplinary team to ensure a quality service to our members.

You will have core responsibilities related to at least one of the areas above, and will be expected to operate flexibly and collaboratively with the team.

About Government Communications and GCS People and Membership Team

You'll join our collaborative, multidisciplinary People & Membership Team—known for our expertise, supportive culture, and commitment to excellence. We deliver the activities we’re uniquely placed to do as part of the central GCS team, supporting communications professionals in departments and Arm’s Length Bodies across the UK. Our work includes talent programmes, expert advice to senior communications leaders, data-driven insights, and GCS member services.

As a GCS team member, you'll benefit from our award-winning professional development curriculum, access to a network of 6,000 communications professionals sharing great practice, mentoring opportunities, and clear progression pathways.

Responsibilities & Duties

• Programme lead on the end-to-end management and delivery of at least one GCS talent and/or leadership development programme, working with suppliers, cross-government stakeholders and members to ensure quality delivery.
• Supporting provider procurement and development of new interventions, setting out and coordinating inclusive nominations/ selection processes, coordinating programme delivery and leading on evaluation.
• Building good relationships with a range of stakeholders including participants, talent leads in departments, L&D and talent providers, Government People Group (GPG) talent teams, and the Government Recruitment Service (GRS).
• Working with talent leads to support the commissioning and design of new content and courses as required.
• Working with the member strategy and services team to develop appropriate comms and engagement plans, and materials for GCS programmes.
• Using data and insight, evaluating the effectiveness of programmes offered and recommendations to support continuous improvement as needed and highlighting risks.
• Management and secretariat for key boards and committees (e.g. People Board/Talent Forums/Resourcing network).
• Support on the corporate induction programme to ensure new starters in GCS are invited to appropriate sessions and are aware of the GCS offering.
• Maintain awareness of the GCS strategy, trends and best practice to ensure the delivery of effective and required learning and talent programmes.
• Support the introduction of new programmes and initiatives through data and reporting and administrative/project support where needed.
• Play an active role in a flexible team of programme delivery officers to support peak periods across the People team e.g events and programmes where required.

• Experience of delivering L&D interventions or talent programmes that align with organisational objectives and demonstrate measurable business impact.
• Proven project management skills to manage high profile, large scale projects; high standard of planning, organisation and prioritising to ensure deadlines are met.
• Excellent stakeholder management skills with the ability to build and maintain strong partnerships across teams (internally and and externally) communicate effectively and confidently with stakeholders.
• Confident verbal and written communication skills with the ability to tailor messaging appropriately for different audiences and channels, ensuring maximum engagement and understanding.
• Comfortable working with data, with the capability to collect, analyse and interpret programme data to provide evidence-based recommendations for continuous improvement.
• Ability to think both critically and creatively when approaching challenges, and the tenacity and flexibility to adjust approaches in response to changing organisational priorities.
• Understanding of wider people, talent and workforce trends both across the Civil Service and beyond, and interest in the future of Government Communications and stakeholder needs.

Technical

CIPD accreditation (or willingness to work towards).

Project management certification and/or equivalent experience.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Working Together

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Job contact :

• Name : Yvonne McKeown
• Email : [email protected]

Recruitment team

• Email : [email protected]