Receptionist
Perks & Benefits:
Who we are
Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
What you will be doing
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Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction.
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To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
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To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
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To assist in keeping the hotel reception area clean and tidy at all times.
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To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
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To undertake all training as required (eg, first aid, health and safety, customer service).
Offering all Selina services such as tours, shuttle buses and rentals to customers
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Ensuring the best experience of all customers.
What you need for the role
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Must speak English fluently.
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Previous experience in hotels, restaurants and managing on site activities. Experience working with lifestyle brands and marketing of events is an advantage.
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Knowledge of PMS systems is an advantage.
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Knowledge and sensitivity of local culture.
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Social, energetic, creative & fun spirited personality.
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Time management skills.
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Competitive salary
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Pet-friendly (as long as your pet is friendly)
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Multiple online training opportunities
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Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
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Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
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Have your birthday off
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Amazing referral program with cash and global holiday packages; we know you hang out with other great people
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Extra country-specific benefits; we can tell you more during the application process.
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