Receptionist

Position Description – Receptionist (Brighton Site)

Care without Compromise
Reviewed January 2025

Position Title: Receptionist Reports To: General Manager

Supervising: NA Liaises With:
Residents and resident

families/advocates, employees,

contractors, public

Employment Instrument: Mayflower Health and Aged Care Employees Enterprise Agreement 2021

Classification: Wage Skills Group 4 and 6

Our Vision: Care without Compromise

Our Mission: “Mayflower with staff works as one to enhance quality of life choices in all aspects of

care delivery”

Our Values: Compassion We care for those in need with empathy and understanding

Excellence We strive for quality and distinction

Integrity We are honest, ethical, and sincere

Respect We recognise the value, uniqueness, and dignity of every

Position Purpose: This position responsible for the day-to-day activities of reception, ensuring that

administrative and reception services are provided to residents, visitors and staff.

Qualifications checks

and licences:

Mandatory

• NDIS Worker Screening Check

• Full COVID vaccinations

• Cert III or higher qualification in Business or Administration

Desirable

• Influenza vaccinations

Key Selection Criteria

Essential:

• 2-3 years’ experience in a reception administrative role

• Proficient in the use of computer programs and social media platforms including Microsoft Office Word

and Excel

• Excellent customer service skills including the ability to empathise and support the needs of residents and

visitors

• Time management skills

• Proven ability to work both independently, and as part of a team

Desirable

• Experience working in a fast past person-centred reception environment preferably in a not for profit or

the care sector

• Experience with HumanForce, MEL (Learning and Development Platform) or other aged care software

Responsibilities/Duties

Quality Service • Manage general reception and associated administration duties

• Binding of visitor register books for facility when needed.

• Point of contact and management of incoming and outgoing parcel/ mail/courier

services for staff and residents

• Manage stationery supplies and ordering for Brighton RAC

• Assist Finance with general administration as required

• Assist residents with bookings for outings, making appointments etc

• Assist residents with lunch and dinner vouchers

• Maintain currency of Resident & NOK Mailing List, building and Resident Alpha List

Position Description – Receptionist (Brighton Site)

Care without Compromise
Reviewed January 2025

• Manage meeting room booking

• Organising training sessions and meetings

• Manage the allocation and ordering of uniforms, access cards and name badges

• Ensuring induction documentation is utilised and filed for team members and

agency workers.

Reporting and
Documentation

• Log maintenance concerns or identified faulty equipment and monitor progress to

completion

• Undertake regular reporting as required

• Maintaining up to date registers and records for team members

• Update RAC and ILU evacuation list

Communication • Preparing and coordinating internal and external correspondence

• Preparing meeting documentation including agenda’s, meeting minutes and

undertake minute taking duties as requested

• Maintaining staff noticeboards

• Respond the resident request using a person-centred approach

Leadership • Through interactions and duties maintain Mayflowers mission, values and policies

Compliance • Act in accordance with Mayflower values

Work Health Safety • Comply with the OHS Act 2004

• Take reasonable care to ensure your own safety, not place others at risk by any act

or omission, follow safe work practices and procedures, use and care for
equipment as instructed, not wilfully and recklessly interfere with safety
equipment, report hazards and injuries, and cooperate with Mayflower to meet
OHS obligations.

Key Performance Indicators

• No customer complaints regarding reception service, manner, or response time to queries

• Administration duties are completed on time and to a professional standard with accuracy

• Messages are passed on appropriately and responsively