Receptionist

2024-07-09 | PrimaryCareCareers | Witham | Essex | United Kingdom

Perks & Benefits:

Location:
Witham CM8

About the Role

Fern House Surgery in Witham has an opportunity for an enthusiastic receptionist to join our busy and friendly team on a part-time basis, the hours are negotiable, but flexibility is needed to cover sickness and holidays.
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:
  • Greeting and directing all patients.
  • Making appointments and giving out appointment cards, where required.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information, and managing problems and complaints.
  • Advising patients of practice procedures.
  • Registering new patients.
    • Answering the telephone, promptly.

About the Candidate

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
  • Previous GP experience and knowledge of SystmOne is a great advantage.
  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;


About Us

Fern House Surgery is a large GMS dispensing practice with 8 partners and a list size of 16,500. For further information please contact Sarah George - [email protected]

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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