Receptionist / Administration Assistant

Undertake reception duties, including booking patients into clinic, using computerised systems. Answer / deal with both face to face and telephone enquiries. Provide administrative support e.g. typing, data inputting, filing, photocopying and facsimile as deemed appropriate, in line with Trust Policies and Procedures.

Deal with incoming and outgoing post. Act as first point of contact. Answer / deal with non-clinical enquiries / queries, both face to face and via the telephone, in a friendly and courteous manner and pass them on to the relevant member of staff in an appropriate and timely manner. Provide an excellent customer service role to both internal and external personnel.

Liaise and interact appropriately with other users and colleagues, as and when required. Maintain and update all clinical and non-clinical bookings of meeting rooms, notify appropriate personnel of any changes. Obtain and retrieve clinical/non-clinical records as requested. For full details of the duties and criteria for the role please refer to the job description and person specification attached.