Receptionist & Office Administrator

Receptionist & Office Administrator

About Palladium:

Palladium is a global company working to design, develop and deliver positive impact on the lives and livelihoods of people around the globe; broaden access to health, water, power, and infrastructure; build enduring, sustainable, and transformative institutions and market systems to address global challenges; and conserve the natural world. We operate in over 90 countries and have a workforce of 4,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities.

This Opportunity:

The Receptionist & Office Administrator will sit at our front desk in Palladium’s London office, greet our staff and clients, and provide reception, facilities and administration support to the team.

Location:

The position is based in Palladium’s London office.

You and Your Career:

We are a learning organisation and provide growth opportunities from the start. We pride ourselves on giving you the freedom, resources, and guidance to chart a fulfilling career!

Reporting Lines:

You will report to the Manager, Facilities and Office Services.

Primary Roles and Responsibilities:

• Support the day-to-day reception, facilities and office administrative tasks.
  
• Assume office receptionist duties; meet and greet visitors and direct them to appropriate staff members or meeting room.
  
• Arrange meetings by reserving rooms, set up facilities and providing refreshments if required.
  
• Answering all incoming telephone calls, act as gatekeeper and pass on the necessary details by email.
  
• Answer the office audio entry system and act as gatekeeper. Support the allocation of office access passes
  
• Various photocopying, scanning, shredding and binding of important company documents.
  
• Assist to keep the office safe and that all general office equipment is maintained and/or cleaned as required.
  
• External duties, various office errands.
  
• Procurement of office sundry, stationery and other supplies
  
• Uphold the clear desk policy and put away unused items.
  
• Uphold the office recycling policy.
  
• Provide administrative assistance to the Manager, Facilities and Office Services.
  
• Store all incoming documents in the designated places or cabinets.
  
• Sorting and distributing post, check incoming paperwork (correspondence, invoices) before distribution or filing.
  
• Arrange Couriers and ensure deliveries are managed through the loading bay and/or reception
  
• Keeping the office safety log book and the medical supplies up to date.
• Perform any other tasks as assigned by the Manager, Facilities and Office Services.

Key Competencies Required:

• A good standard of education including English language skills, both written and verbal, with the confidence and ability to communicate clearly with a wide range of contacts.
• A good standard of Math’s and IT experience with MS office, MS Teams and confidence with other systems.

Professional Expertise/Competencies Preferred:

• Interpersonal and communication skills with the ability to build and maintain collaborative internal and external working relationships.
  
• Organisational and time-management skills.
  
• Customer service orientation - someone who tackles requests and issues with a can-do attitude.
  
• Clear confident and polite telephone manner.
  
• Ability to deal with difficult calls in a calm and professional manner.
  
• An awareness of confidential issues.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at [email protected] and we will be in touch to discuss.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.