Representative, Customer Care (Mississauga, ON))
Perks & Benefits:
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Dedicated to achieving continuous improvement at a global organization?
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Experience working in an Agile Environment
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Provide excellent service to our courtesy delivery dealers via telephone and email regarding payment inquires, initial title and registration, driver information, delivery paperwork, and dealer updates.
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Handle calls in an efficient manner, minimizing time to resolve issues.
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Strive for first call resolution.
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Exhibit applicable empathy during interactions, to ensure a superior customer experience.
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Assess dealer needs, clarify information, research any issue, and provide solutions and /or alternatives for resolution.
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Meet personal/team qualitative and quantitative targets.
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Work effectively in a team environment, & also, independently and when needed - provide back-up support for administrative tasks.
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Regularly attend work during scheduled shift
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High school diploma or equivalent required
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1+ year(s) customer service work experience required, contact center experience preferred
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Must have strong listening skills, problem solving skills and be self-motivated.
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Working knowledge of MS Office – Outlook, Word, Excel
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Quiet dedicated work area
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Ability to keep all company-sensitive documents secure (if applicable)
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Access to a high-speed internet connection
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Ability to attend in-office training, meetings and events when required
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
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