Reservation Agent

Located in Kingscliff just south of the Gold Coast / Northern New South Wales border is home to some of Australia's finest beaches and World Heritage listed National Parks. Ready to welcome you to paradise are Peppers Salt Resort &Spa and Mantra Salt Beach Resort. Across this dual brand, three property resort we offer a range of first - class dining experiences, with two onsite restaurants, highly sought after conferencing and event spaces, pool bars and more.
Why join the team at Peppers Salt Resort & Spa and Mantra Salt Beach Resort?

• Delicious Perks: 50% off staff meals and enjoy $2 coffees while you work
• Convenient Onsite Parking
• Adult Wages for ALL: Earn adult wages from age16 and above--a great opportunity to connect with new people and build lasting friendships
• Versatility & Growth: Gain valuable experience working across both Peppers Salt Resort & Spa and Mantra Salt Beach Resort in beautiful Kingscliff
• During your down time, head 20 minutes north to the Gold Coast or a quick drive south will see you in Byron Bay!

Purpose
As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.

Primary Responsibilities

• Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
• Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
• Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
• Safely and securely handle payment transactions, verifying billing details for accuracy
• Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
• Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
• Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

Skills and Experience

• Customer service-oriented with exceptional communication skills
• Previous experience in a similar role in the hospitality industry is preferred
• Proficiency in using reservation and property management systems is a plus
• Problem-solving skills and the ability to remain calm under pressure
• Team player with a positive attitude and willingness to go the extra mile

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.