Retail & Admissions Assistant
Perks & Benefits:
Reports to: Head of Operations
Principal purpose of role
- To be an active team member across all activities involved in the day-to-day operation of an effective retail shop and admissions department, including ticketing, sales, stock replenishment, and cleaning
- Provide exceptional customer service
- Identify and action opportunities to up-sell and cross-sell
- Answer telephone queries when necessary
Area of responsibility/tasks
- Ensure that shop, reception and ticketing areas are clean, tidy and presented to a high standard at all times
- Maintain a good level of product knowledge of offerings across the whole of Heligan
- Provide visitors and customers with an excellent service, anticipating their needs
- Providing a warm welcome and helpful information to our Members, Locals Pass holders and general visitors
- Issue wheelchairs and mobility scooters
- Take events bookings at key times (training will be provided)
- Work between varied retail, admissions and reception tasks throughout the day, as directed
Key Skills & Personal Qualities
Key skills
- Outgoing & approachable
- Cultural awareness
- Good communicator
- Sales
- Customer Service
- Cash handling
- Flexibility
Desirable skills
- Cash handling
- Good telephone manner
- Basic IT skills
Other
- The role will require a high level of commitment, enthusiasm and flexibility
- Some unsociable and weekend working will be required
Vision & Values
- Understand, demonstrate and promote Heligan’s Core Values
- Be a core component of Heligan’s success in achieving our
How to apply
Please send your CV along with a letter (one side of A4) highlighting how your skills and experience meet the essential criteria for this role. Applications to be sent to [email protected]
The closing date for applicants is 25th June but we will be interviewing throughout the recruitment process.
This role will begin in early July.
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