Retail Assistant

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the XXXX team make a crucial contribution to this.

Eight times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We have an exciting opportunity to join #TeamEMR as a Retail Assistant based at Long Eaton Station, but this role will also cover Alfreton Station as part of a wider area relief cover.

This role requires you to work 5 days out 7 including Saturday's & Sundays as part of a shift roster.

Our Retail Assistants provide comprehensive customer service and care at the station, to maximise revenue income and to help maintain a clean, safe and presentable retail environment to our customers.

You will be responsible for the care of all station equipment and ensure compliance with health and safety is maintained at all times as well as high level of customer service.

The Retail Assistant will also:

• Ensure customers are provided with the available accurate and timely information
• Ensure own safety and that of others at all times
• Provide a high quality ticket retailing and customer care service
• Make reservations for customers and assist them with their travel arrangements
• Proactively ensure that information is communicated within the station team and to other locations as appropriate
• Comply fully with station accountancy, cash regulations and internal check procedures to ensure that revenue and vulnerable items are kept secure.
• Ensure that cash is remitted promptly and according to EMT’s procedures
• Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers as required
• Announce train arrivals and departures as required
• Ensure posters are displayed on the station, replacing any which are faded or out of date as required.
• Assist with disabled passengers as required
• Carry out fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
• Undertake Evacuation Warden duties as required
• Ensure that the station environment is kept safe for all users in all weather conditions, including undertaking winter weather precautions

Previous experience within a customer facing role would be advantageous, but is not essential. We are looking for hard working and customer focused people to join our team. Training will be provided to the successful candidates.

As well as a competitive salary, we’ll also offer you:

• Defined benefit Pension scheme
• Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (inc partner and dependants)
• Up to 32 days annual per year
• …and many more!