Returns Control Coordinator

Primary Duties and Responsibilities:

• Customer Support: Handle inquiries, provide updates, and support other departments in resolving customer issues related to returns.
• Supplier Coordination: Request return numbers, coordinate destruction requests, and process credits.
• Returns Documentation & Inspection: Ensure proper documentation, reconcile quantities, inspect returned products, and return items to inventory.
• Record Keeping: Maintain accurate records for returns, credits, and customer claims.
• Inventory Management:
  • Track, log, and process client returns daily.
  • Manage inventory adjustments, stock placement, and compliance with storage requirements.
  • Oversee inventory cycle counts, annual counts, and variance processing.
• Process Improvement: Assess workflows, recommend improvements, and implement sustainable controls for efficiency.
• Reporting: Prepare regular reports on returns, inventory health, and metrics.
• Collaboration: Work with customer service, QA and inventory teams to address stock adjustments, product placement, and returns reasons.
• Compliance: Ensure adherence to company policies, client return policies, and industry regulations.
• Other Duties: Participate in physical inventories, update metrics, and assist with training, and performance management of team members.

Experience and Educational Requirements:

• Education: Post-secondary education in business administration, supply chain, or equivalent combination of experience and education.
• Experience: Minimum of 2 years in a related or progressively responsible role.

Required Skills, Knowledge, and Abilities:

• Technical Skills:
• Proficiency in ERP systems (e.g., SAP, Dynamics) and inventory management principles.
• Advanced skills in Microsoft Office (Excel, Word, PowerPoint).
• Analytical Abilities: Experience with data analysis, root cause analysis, and inventory metrics (turns, velocity, etc.).
• Communication: Strong verbal and written communication skills.
• Organizational Skills: Ability to manage multiple priorities, tasks, and project milestones.
• Attention to Detail: Accuracy in processing returns and inventory management.
• Customer Service: Problem-solving, interpersonal, and conflict resolution skills.
• Warehouse Experience: Familiarity with warehouse/distribution environments and processes.
• Decision-Making: Ability to make sound decisions and work independently.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies: Affiliated Companies: Innomar Strategies