Revenues Officer

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  Exceptional Customer Service: Provide excellent customer service by speaking to members of the public on the telephone, resolving enquiries, and taking escalated calls from Revenues Assistants in a debt collection environment.
• Team Support: Assist the management team with coaching and training new staff.
• Legislative Knowledge: Stay up to date with relevant business rates and council tax legislation, and perform other duties as necessary to ensure effective service delivery to the citizens of Leeds.
• Performance Achievement: Work as part of a team to achieve performance targets related to the collection and administration of council tax, business rates, or sundry income.

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

This position requires a Baseline Personal Security Standard check. A Basic Check will be carried out on preferred candidates

Job purpose

Responsibilities

• Dealing with telephone calls and emails from the public, outside agencies & other council departments relating to Business Rates, Council Tax or Sundry Income in line with the principles of good customer service & the Council objectives & Equal Access strategy.
• Telephoning customers to collect debts.
• Responding to customersletters using Microsoft Word or equivalent.
• Resolving account queries and negotiating and monitoring payment arrangements with customers on the telephone, in emails and at court hearings.
• Liaison with Leeds Benefits Service, other council departments and external bodies such as Bailiff companies with regard to individual cases.
• Following work instructions/procedures to ensure that customers receive a consistently high standard of service.
• Assisting in the production of information for management reports.
• Accurately updating computerised databases.
• Assisting with training, supervision and mentoring of clerical and newly appointed staff.
• Instigating appropriate collection and enforcement proceedings on unpaid local taxation and sundry income debts via reminder notices, summonses, distraint, Attachment Orders & Insolvency proceedings.
• Providing general assistance to clerical and senior officers throughout the Agency and the Council as a whole, including working towards performance standards and objectives.
• To abide by all policies, procedures and strategies

Essential requirements Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

• Able to communicate effectively, e.g. with members of the public, outside agencies, other officers of the Council, councillors and M.P."¼/span>