RSPCA Customer Service Advisor

Salary: £23,400 per annum
Start date: 24th March 2025
Permanent: 37.5 hours a week
Location: Hybrid working from our Dearne Valley office - two days in office and 3 days from home.
Shift: working 5 days out of 7 including 1 weekend day - 10am to 6pm
Training: 3 weeks in office. Office working will continue until deemed competent and then hybrid will begin.

Job title:

RSPCA Customer Service Advisor

Job Description:

What will you deliver?

• Supporting with inbound calls
• Delivering a service which makes RSPCA callers feel heard and supported
• Dealing with a range of calls from reports of animal cruelty to rehoming animals

Who are we looking for?

• Compassionate with the ability to communicate clearly and effectively
• An ability to learn new skills quickly, including adopting new processes and technology
• An ability to think on your feet and adapt to different situations
• A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
• Ideally, experience working within a customer service environment.
• A quiet space to work on the days you are home based with a strong WIFI connection

What can we offer you?

• A competitive salary of £23,400 per annum
• Role will be split between home working and office based in our Dearne Valley site
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
• Access to Private Medical Insurance & Health Assessment plans
• 22 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday you will get a day back in lieu)
• Pension scheme
• Endless career progression

What will happen next?

• Choose ‘apply now' to fill out our short application.

• Your application will be reviewed by our global recruitment team.

• You will be invited to attend a video interview with a member of the recruitment team.

Proof of right to work checks

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

Rotherham

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent