S4/H Quality Specialist
Perks & Benefits:
This role can be based out of our London or Leicester offices. We operate a hybrid working policy.
About Us
There’s no place like home.
And there’s nothing quite like helping people make theirs feel just right. That’s what we do at Dunelm.
We’re proud to be the UK’s number one homewares retailer, trusted by millions to make home life that little bit lovelier. But it’s not just about what we sell—it’s about how we work. We’ve built a culture that’s supportive, down-to-earth, and focused on doing the right thing. It’s a place where people feel welcome, valued, and able to make a real impact.
Quality Chapter
Behind the scenes at Dunelm, there’s a lot of advanced tech keeping everything running smoothly. Our SAP systems are at the heart of our finance, warehouse, and logistics operations—and we’re about to begin an exciting S/4HANA brownfield conversion.
Our Quality Chapter plays a key role in making sure we deliver value in the right way. With over 60 quality advocates (QAs) embedded across 20+ crews and 6 domains, we focus on building quality in from the start—not just testing at the end.
We believe in whole-team ownership, continuous improvement, and finding the right balance between speed and quality. Our goal is simple: to help teams deliver great work that meets real customer needs, every time.
If you’re excited about joining our growing Quality chapter, then please apply now for our immediate attention.
D&I statement
Tech to the future
Meet John, our Chief Tech and Innovation Officer, who shares insights into the exciting things happening in tech, why Dunelm is his happy place, and his unique route into the tech world.
Work your way
We want our colleagues to feel at home wherever they work, so that they are comfortable and can be their best selves. In addition, we want everyone to feel connected to the business, our strategy and the teams they work with.
Where hybrid working is applicable, colleagues need to strike the right balance to fulfil both of these important factors. You will find the right mix of being at home, in the office & out in the business, bearing in mind business needs, job role and level of responsibility.
Wellbeing is more than just a buzzword here
From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area – and at every stage – of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.
Look in our toy box
Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.
Keep on growing
Join us on the tech side and you'll have access to a huge array of learning and development opportunities, including a variety of internally created workshops and externally accredited courses. We also have a substantial tech-specific budget to fund e-Learning licenses, conference visits, resources, and qualifications, plus dedicated mentors, well-being buddies and a wide range of network groups to support you as you progress.
Along with competitive salaries, we offer a range of other great benefits to recognise the unique contribution you bring.
Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day
Instant discounts with a range of other companies to help you stretch your budget
Pension contributions to help you save for your retirement
ShareSave scheme that enables you to save monthly and buy Dunelm shares at a discounted rate, building up your investments for a rainy day
Continuous training and coaching to ensure you feel confident in your current role and ready for any new challenges
Access to wellbeing support as and when you need it, including an online GP for you and your immediate family
Colleague networks that give everyone a voice and create an environment where we all feel at home
Outstanding development opportunities and all the support you need to grow your career the way you want
33 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in
Generous discounts on all our own products, in-store and online to help you make your house a home
Cycle to work scheme to help you keep your fitness up and your travel costs down
Charity day off (paid, of course) so you can volunteer for a charity that matters to you
Free on-site parking (excluding London office) and good public transport links
How did we get here?
Today, Dunelm is a leader in the £11bn UK homewares market. With over 170 stores across the country and a successful online operation – dunelm.com – we offer over 60,000 products across a broad range of categories. But where did it all begin?
1979
Founder, Bill Adderley and his wife Jean take on a stall in Leicester Market selling curtains. Within a month, they make 600% profit.
1984
First bricks-and-mortar store founded in Churchgate, Leicester.
1988
With momentum growing, first flagship store opens in Leicester, East Street, offering warehouse facilities for expansion across the region.
1991
First superstore opens in Rotherham, offering premium brands such as Dorma, which the company goes on to acquire.
1996
Bill's son Will is appointed CEO of the company, following in his father's footsteps.
1999
Now a household name in the Midlands, Dunelm Mill opens a head office with warehouse facilities in Syston, Leicestershire.
2001
The acquisition of a small custom-made curtains business marks the start of Dunelm's made-to-measure service.
2002
A landmark year as Dunelm Mill opens its 50th store and a new central warehouse in Burton. The company goes on to open new stores at a rate of 10 each year.
2005
A fully shoppable website goes live, with a dedicated warehouse below our Radcliffe store
2006
Dunelm floated on the London Stock Exchange, marking the beginning of a new era for the company.
2010
In Liverpool, the company opens its 100th store, having celebrated its 30th birthday in 2009.
2011
To accommodate continued growth, Dunelm builds a new head office in Syston.
2013
Company rebrands from 'Dunelm Mill' to 'Dunelm' – reflecting what our customers have called us for years.
2016
Our family grew to include Worldstores.
2018
Nick Wilkinson joins the business as our new CEO.
2021
To accommodate our continued growth, Dunelm opens a fourth warehouse in Daventry.
2022
Launch of our ‘Conscious Choice’ collection – homeware that lasts longer and is made from more sustainable materials.
2022
Our third Delivering Joy Christmas campaign, with stores supporting over 700 local community causes and donating more than 61,000 gifts.
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