Schools Host (16hrs per week, 3 Month Contract) - Warner Bros. Studio Tour London (WBSTL)

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

Schools visiting the Studio Tour have the opportunity to take part in an award-winning education programme, exploring behind-the-scenes secrets of the Harry Potter films whilst gaining an understanding of how subjects they are studying at school could lead to a career in the film industry. Warner Bros. Studio Tour London welcomes multiple school groups every day with our busiest season between May-July. This role works within the Admissions team and is responsible for providing a warm and exciting welcome to our visiting school groups, preparing bookings for arrival using our ticketing system, meeting them as they arrive on site and ensuring their efficient entry to the Tour, providing the very highest standards of customer care.

Full training will be provided for successful candidates.

What’s in it for you?

• Competitive salary

• 25 days holiday (pro-rata)

• GymPass or free access to our onsite gym

• Exclusive access to our streaming services, with our exciting HBO, Discovery, TNT Sports and Warner Bros. content

• Staff discounts on Studio Tour tickets, retail, food and beverage

• Access to Friends and Family events

• Free onsite staff car parking

• Complimentary staff shuttle bus between Watford Junction and our Studio Tour

• Onsite staff Studio Café

• Option to join our pension and private healthcare schemes

Your Role Accountabilities…

• Communicate across multiple departments to ensure a smooth, timely entry for schools and groups arriving at the Tour.

• To assist the Visitor Experience management team in the coordination of any emergency procedures, prioritising the safety and wellbeing of visitors and colleagues at all times.

• Deal proactively with any issues that may arise during your duties – escalating to managers where appropriate.

• Ensure that all daily reporting and administrative requirements are completed to a satisfactory standard and in a timely manner.

• Share knowledge of the Harry Potter and Warner Bros. franchises making all visitors aware of current feature related content.

• Proactively engage and assist our school visitors in how best to maximise the enjoyment of their day – making them are aware of the full range of experiences, products and services available to them at appropriate points in the visitor journey.

• Present a friendly, helpful and knowledgeable interface between the attraction itself and all visitors to the attraction, working as an ambassador for both.

• Complete daily opening and closing checklists as directed by line management

• Attend daily briefings and take personal responsibility for keeping abreast of latest internal communications

Qualifications & Experience…

• Enjoyment of working confidently with the general public, including speaking to large groups.

• Ability to learn new skills and adapt to new situations within a visitor focused environment.

• Excellent interpersonal and communication skills as well as possessing an understanding of the varied needs of our visitors.

• Ability to work well in a team environment.

• Previous experience of working with till systems is desirable.

Working Pattern…

• Your contract is a 3 month Fixed Term Contract from 1st May-31st July 2024.

• You will be working 16 hours per week, 10am until 2pm each shift.

• The working pattern will be either Monday, Tuesday, Wednesday & Friday each week OR Monday, Tuesday, Thursday & Friday per week.

• There may occasionally be a request to work hours outside of the above.

• You will be required to stand for up to 4 hours at a time, perform light lifting and work outdoors in all weather conditions.

Business Overview…

Warner Bros. Studio Tour London – The Making of Harry Potter opened its doors on 31st March 2012. The unique attraction offers visitors the ultimate chance to get up close to authentic sets, discover the magic behind spellbinding special effects and explore the behind-the-scenes secrets of the Harry Potter film series including stepping in to the Great Hall and Gringotts Wizarding Bank. The Studio Tour has welcomed over 15 million visitors and has been well received with 96% of the 46,000+ reviews on TripAdvisor rating it as ‘Excellent’ or ‘Very Good’ and over 60,000 4- or 5-star ratings on Google Reviews.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected].